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So, I have several customers who loose their routing after recovery from a power outtage. Typically, the syptom is after power outtage, customer gets NO FREE LINES in display when they dial 9. What changes is the pool on the route changes to default, Pool A. Changing the pool back to PRI...

So I have aquired a new customer. Their system is an MICS 3.0 s/w. The CAP mod on the reception phone is being powered by a system port. Yes it is... I have been unable to duplicate this on any other systems. Before this particular 3.0 system, I had never seen it before. I used to think it had...

It's been a while. Hello again all. So, I did a software upgrade to 3.0 on a Call Pilot. Since the upgrade, the reporting for call center and the IPview are not collecting data. I assume the point of failure is the reporting server application. I have not changed anything there and I am at a...

Anybody know anything about bad target lines? The customer in question is on 4.1XC and target 335 does not complete call to the extension. I get a partial or no ring then the call goes to the attendant. Tested with other targets and they work correctly as programed. Any ideas about how to...

So, I know I can get in with a RAD. Is there any other way through the dialpad to reset the Installer's password to default? Thanks! Scott

I have a customer that is having thier system hacked. I checked for rougue and unsecured mailboxes. There are no boxes with outdial enabled. How are the calls getting out??? And how can I make them stop? Thanks

Hello Techs and tipsters... I have a customer who is having difficulty with SMDR6. According to the error light the unit is experiencing "record overflow". The only resolution seems to be cycling to power on the SMDR. The question is: what settings should/can be adjusted to eliminate the...

So, there have been many posts about call fraud hacks through mailboxes. The most effective resolution tends to be to remove the outdial permission from all mailboxes. I have a customer with an older vioce mail and there doesn't seem to be a "none" option for the outdial perameter in mail box...

Hello all, I have installed Call Pilot 3.0 with Enhanced Call center on MICS 6.1. Everything is working well except the reporting. I am unable to get the server application (optional software) to communicate with the call pilot to collect call data. I can ping the call pilot and use the call...

Hello everyone. I have a customer that wants to bill for externally tranfered calls. Is there a feature or proceedure that would attach an account or billing code to a call such that it could be identified via SMDR6 to call acounting package? Thanks for reading.

Hello again, Twice in one day.... I changed the IP address on a Call Pilot 150. At the end of all of the boot info, after "Voice Mail Core ready!", I get, "WARNING: osSetCurrentDrive is not implemented" displayed. Also, when opening Outlook, I get "Unable to access system resources on the...

Hello everyone, Can anyone tell me if there is a way (keycode?) for Call Pilot 150 to act as a "fax server" and deliver faxes as emails through Unified Messaging? It looks like with Norstar the answer is probably no. I have searched forums and manuals but cannot find what I would consider a...

Happy Monday Everyone, Following up on thread 799-1027166, maybe new & better description might be useful. When callers use the "#" dial-by-name directory, the NAM seems to function correctly but no message ever gets to the Mbox. It appears the messages are either not delivered and lost or...

I have a new one, for me at least. On a MICS 6.0 XC, when callers are transfered from Auto Attendant via the "#" dial-by-name directory, calls go directly to Voice Mail box without ringing the phone. The Voice Mail is NAM 4.1 and there is another NAM for Cinphony ACD. I'm not aware of any...