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  • Users: bigart28
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  1. bigart28

    Delayed playback of Announcements on G450

    Has anyone run into this scenario? We have announcements stored on TN2501 VAL boards and on our G450's. No matter what we do there is always a 2 second delay when playing back an announcement on the G450's. Yet there is no delay when playing them back from the VAL Board?
  2. bigart28

    BCMS Hold time way off

    Has anybody ever seen BCMS skew agent hold times on a list bcms agent report? I have agents here that are staffed for 30 min intervals but there hold times for the same intevral are way off...some will be for 143 mins others for 78 mins. This obivously not possible to have in a 30 min...
  3. bigart28

    MUsic on hold set up for a G3 v9

    I need assistance on wiring a 909a/909b universal coupler for music on hold. can anyone please help? thanks in advance
  4. bigart28

    Dead air on vectors prior to transfer to vdn

    I have a vector that gives my callers the ability to press a number to be routed to specific hunt groups. No matter what option they pick there is a five to seven second delay of dead air on the phone. Even if I add wait X secs while hear ringback or music, the pause is still there before the...

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