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For the life of me I can't remember how to get a MICS to acknowledge a new type telephone. I have a customer that had mixed M and T series phones. They've down sized quite a bit and I'm trying to get everyone moved to T7316e's. But in software it says they still have the older M phone and messes...

Argh! It's been a while since I programmed a CICS. I upgraded the user from an older Norstar. Everything is working great, except their Line Pools. For the life of me I can't find where to put lines into the Pools. I have the access to their mulitple pools all set, but no lines in the pools...

I've noticed that when a Nostar tries to sieze a trunk, for example when a user selects a line, and the trunk is not connected or defective, it seems that the switch puts the trunk out of service and won't try to select it again for a while. Does anyone have any details on what happens when the...

Has anyone seen a bix block go bad? I haven't used bix that much, I prefere 110, but I got a new customer that has bix. I pulled up a jumper to do a move and when I punched down the new on, it didn't make connection. After a real headache of trouble shooting it was the block that was bad...

Thanks to all for help in getting the RAD working! Now, is there a way to print out all of the system's programming from the RAD? Maybe a way to decipher the backup file? We have to do a major retrunking of the system and the old service guys didn't leave any record of the programming. I know...

We have an old style rad and no one knows the password. I tried bleeding the voltage on the battery down below one volt, but I couldn't get the unit to reset. I can access the unit through ftr 9** RADADMIN but I don't see anywhere to reset the password. When I access through it's RS232 port the...

I can't remember how to program a callpilot feature into a button. For example 981 to open a mailbox. I can do it locally at the set with F3-F981, but how do you do it in programming mode? When I try to enter a feature code, it ignores the "9" in the 981. Thanks, Bernie

Is there a way to review the CLID of past calls? The application is to get the caller id of a call that was received a couple of calls ago. Thanks, Bernie

I have a couple of CCR trees for different company's on the same system. The trees end up with the caller leaving a message in the mailbox for each company. Is there a way to program a button to access VM, enter the mailbox and enter the password? The desire is to have that button on a number of...

Can I program a button to 1. select a line pool and 2. dial an external number? I know how to do these two tasks seperately, but I'd like to have one button, which when pushed, dials the complete sequence with no other action from the user. Thanks, Bernie

I'm just starting out with CICS programming and I've run into a wall. There are a number of 7326e sets and they need 4 line appearances. I can programs every other feature to a key, but I can't figure out what to enter to make it a line appearance. Can someone help me out here or point to where...

Can anyone point me to any on-line comparisons of key systems? My wife's office needs a new key system. I'm an ACD/Call Center guy and have no idea, but I'm expected to know something, hahahaha. Any suggestions? Features desired; 4 trunks with expansion room 8 digital stations 3 analog...