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Does anybody have the correct and full process on replacing an ipsi board? The system has two IPSI's. We had another site where when the ipsi was repalced, it brought down the whole system. Any ideas?

Anybody have a complete and successful install of CCC with no problems? Please let me know and the basic configuration. And if VMPRO is fronting the call center? (Auto Attendants or IVR's) thanks.

Alright, here is the deal. There are a number of issues I am finding but here is one that I want to see if someone else has stumbled on or will try for me. CCC Ver 5.0.25 IP412 3.1.56 VM PRO 3.1(18.5) I have a hunt group with 5 members. Then I have 2 overflow groups in the OverFlow group list...

Anybody ever see this? 12787829mS PRN: Memory block freed twice!! 12787829mS PRN: ../rt\rt.cpp 1344 12787831mS PRN: Begin Stack Trace 12787831mS PRN: pc=008e46e4 12787831mS PRN: lr=008dcdcc 12787832mS PRN: 008dcd34 12787832mS PRN: 008e5854 12787833mS PRN: 00c9250c 12787833mS PRN: 00c90af0...

Hey all, Need some input so I can verify setup of a full call center implementation. Need to know how everyone has setup their call centers. I have three hunt groups. One primary, one secondary and a third for over flow. The first one has 5 members in it. The Allocated Ans Time is set to 20...

I found a way to make the IP Office have TTI. There is actually two ways but I will give the one that closely resembles the Definity. On default, the IP Office has two shortcodes. *35*N# - Login *36 - Logoff (This will be your seperation code) You can use these to mimic TTI. Here is how you...

Anybody use Gordano GMS Email server with IP Office's voicemail to email feature? I have a customer who uses that server and we cannot get the voicemail to email working. Now keep in mind, it works fine with a standard SMTP account but does not work with this Gordano server. It does use IMS.

Is there a work around to make assisted transfer ring instead of hear hold music?

Hi all, I am struggling with the following: Environement: VB.NET 2005 TreeView Control SQL Database I need a simple way to be able to save a TreeView's nodes into a SQL database and then be able to call them from the Table back into the TreeView when the app starts up. (If the table is empty...

I have a two node system with IP406v2 at each end and are communicating via SCN. I have 5 IP Phones off of the first node. Here is the issue. When a user (IP Phone) calls the 2nd node system, they hear ringing and node 2 answers. But once the call is connected, the callers cannot hear each...

I want to get some input on how everyone is setting up their Auto Attendants in VMPRO. Do you use Shortcodes in Manager to point to Short Codes in VMPRO (Voicemail Node) Do you use Modules? what impacts do they have between them? Anything else to watch out for. Best practices for new...

Hey all. I have this request in at Avaya as well but does anybody have links or where I can obtain the MMM software, Install Docs and System requirements? TIA

Here is the setup: Site A: 406v2 3.0.44, voicemail pro, Auto Attendant Site B: 406v2 3.1.29, incoming call route to Site A Calls come into Site B which are sent to Site A's auto attendant. Once in the auto attendant, the caller dials a Site B user. The call then transfers to Site B but never...

Here is the setup: 2 sites. SCN setup between the sites. Site 1 network: 10.10.0.1 Site 2 network: 10.20.0.1 Site 1 has an IP406v2 with two DS30's Site 2 has an IP406v2 with one DS30 SCN was setup. VoIP works perfectly between the sites. NOW, here is the problem that was noticed. IF you...

Getting stange errors. I am using Tapit Multi-User Avaya Reliable Data Transport tools, Client and Server. It cannot process any calls. Any thoughts?

I need a document to show how to setup the Embedded Voicemail on an IP406v2 box. I have the compact flash card now how do I set it up? Thanks!

Here is something weird. I have ASP.NET running, CCC Reporting running but when I open the CCC Reporting (IE) it open the page with the Avaya Bitmap and a JavaScript error in the bottom left hand corner of the IE page. (Syntax Error) Anybody else see this problem?

I have a 3.0.59 IP 406. Is there a way to change the ringer types for the 44xx sets?

Has anybody setup a "tunnel" between two ip offices? And, can the IP Office "act" as a VPN Server? In other words, can a MS VPN Client connect to it? Q1 - Can a VPN Tunnel be setup between 2 IPO's using the TUNNEL feature on IP Office? Q2 - Can the IPO be used as a VPN server for MS Clients?

Anybody have the upgrade procedures for CCC from 2.1 to 3.0?