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Hi, We are upgrading BCM50 from rls 2 to rls 5. We have a upgrade license, but we've misplaced the DVD with the software upgrade. Does anybody know were to download it from? Thank you.

Hi, What would be the best driver for Windows 7 64-bit to make NTEX14AC USB Headsets working with i2050 softphones Rls 4.04.0067. Thank you.

Hi, We have call center on BCM450 R6.0 with latest patches installed. Agents use NTEX14AC USB Headsets on i2050 softphones Rls 4.04.0067. Couple times a day softphones are locking up and need to be restarted. Had anybody experienced similar problem? Thank you.

Hi, I'm having problem editing playlist of MOH files in rls 6 BCM50 and 450. Even removing or adding "silence" returns playlist failure. I have the latest Desktop-003, System-016 smart update patches installed. Could somebody shed some light on it. Thank you. Happy Holidays.

Hi, Could somebody point me to the place I can download i2004 firmware version 0604D9F from. Thank you.

Hi, Hi, I have few brand new i2004 NTDU92BA70 with F/W version 0604D31. They will not start firmware upload. They work fine with lower release. If I force the download system shows "donwloading", but phone is not seeing it.

Hi, I have a bunch of i2004 NTDU92BC70E6 with F/W version 0604D31. Phones work fine on BCMs up to Rls 3.6 but firmware is not getting upgraded even if you force the download. On Rls 3.7 phones find the BCM but won't registed, simply get stuck with time and date on the display. Above Rls 3.7...

Hi, Is there a way to make 64 bit version of Windows 7 to work with LAN CTE on BCM400 R4.0? 32 bit version works, but 64 doesn't. Is there a patch to fix it? Thank you.

Hi, I know you can send fax using Nortel Fax. Is there a way to pick recipient of that fax from outlook address book or you have to enter it every time you send a fax. Thank you.

Hi, We are trying to connect Fax Server to BCM450 R5. Fax server connects to analog port and expects DTMF to route the received fax. I found it is possible to do it if incoming call is T-1 E&M format with wink start, manual answer with DNIS checked. But in my case calls are coming on PRI.

Hi, We are trying to connect Fax Server to BCM450 R5. Fax server connects to analog port and expects DTMF to route the received fax. I found it is possible to do it if incoming call is T-1 E&M format with wink start, manual answer with DNIS checked. But in my case calls are coming on PRI.

Hi, Will CallPilot work directly with the Exchange Server to distribute voice mails? Is it possible to achive that on BCM 400 R4.0 or do I have to have BCM450 R1.0. I'm trying to deliver the unified messages to the cell phones even if desktop computers will be turned off. Thank you.

Hi, I have BCM450 with Capacity Expansion Card installed and Expansion Port License activated. Configuration requires 8 DSM32+ and 2 DTM modules. When I’m trying to configure 5th and 6th module in the expansion cabinet I get “Insufficient System Resources” message. Regardless if I configure...

Hi, Is there a way to set Partner Messaging 7.0 and ACS 7.0 so Auto Attendant is picking up the call after 4 rings during the day and 2 rings during the night in automatic fashion? I know how to set it up using the night button, but I don't know how to automate it. Any pointers would be appreciated.

Hi, Could someone help me find the place, where I can download patch "o" for ACS R7.0 processor. Thank you.

Hi, Is there a patch for BCM400 R4.0 to make 1100 Expansion Modules work on 1140E?

Hi, I have BCM1000 R4.0. I'm using ip music for MOH. Everything was working fine for half a year. I changed play list to accomodate Thanksgiving version of MOH, it was playing for couple of days and suddenly stopped.I can press the "play" button on the BCMAmp,it starts for the second and turns...

Hi, I have MICS XC7.0. I have 3 DID lines which ring and appear twice on all 40 phones. If call comes in, you see the number for a second, then the name of the caller. Once you answer the name stays. If you press "info" you will see the line number, if you press it again the name of the caller...

Hi, I have BCM in main location with call center installed, and another location with BCM connected to the main one via voip trunks. May I have some agents located in the remote location connected to the call center in the main BCM? Thank you.

Hi, I would like to get an advice. What would be a minimum bandwith required to connect 25 i2004 IP sets in remote location to the BCM400 R4.0 in main location? Are 2 BCMs connected via voip trunks better solution? What would be a minimum number of trunks and minimum bandwith required in that...