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We have had an Avaya IP office for over a decade now that finally bit the dust. We are waiting on the new system to ship with a temporary CME system in place on an old Cisco Router. Everything works great except our Bogen ADP1...

We have an older IP Office 500 (no longer supported but I may call old vendor if I can't get help here) for a small office (20 people) that we've had for a decade. It's worked perfectly for what we need. Back in April we migrated to a new internet circuit (AT&T Ethernet IP FLEX BVOIP service)...

I have a huntgroup that currently only has a single user in it. When I forward a call to the hunt group it rings the user, but never goes to their voicemail. It just rings and rings. How can I tell the huntgroup to send to this user's voicemail after so many rings? When I call the user...

Currently running an IP Office 500 unit. Previously our Voicemail Pro server was a physical server, all on the same broadcast domain LAN (single LAN). Very simple setup. Late last year I migrated all of our physical servers to a virtualized appliance. In doing so I created 2 VLANS: VLAN1 on...

Last week I moved my Exchange 2007 Server to a new server. Everything has been running great since. This morning I tried shutting down my old server but due to public folder replicas I could not. In a rush I have seem to lost my public folders on both servers. I followed this and seemed to...

Currently on Exchange 2007 SP3 Rollup 21 (21 was installed via Windows Update). When I run Windows Update now there are no more rollups available (several Optional updates but I'm not sure they are relevant). Since it's not showing up in Windows Update is it a good idea to install it...

We have about 25 Avaya IP phones (some S4625SW, some 5610SW) on an IP Office 500. I've had no problems for a decade from these and they've always worked wonderfully. Last week I moved our Voicemail Pro role to a new server. It was on an old physical server and I migrated everything to a new...

I've had a site-to-site T1 configured for a remote office for a while now. Since it was a dedicated T1 from remote to host site I was on the same subnet and IP range and had no problems getting Avaya IP phones at the remote site to connect to my IP Office at my host site. This week I've...

IP Office 500 along with FaxFinder 440. Users use to receive an email when a fax came to them with said fax. This was configured by setting Incoming Call Route for fax numbers (in IP Office) to route back to same number (example Incoming Number: 8887776666 Destination 7776666). This would...

We have an IP Office 500 system coupled with a FaxFinder 420. Worked great for years. Last month AT&T decided copper was out and fiber was in. We were switched to fiber service for our local PRI. Ever since then, all outgoing faxes work fine UNLESS you dial an 800 toll free number. Nothing...

We are currently on IP Office 5 (updating later this year) and VM Pro 5.0 (25). I see on Avaya's website that VM Pro 5.0 (30) is available and I was wanting to upgrade. I've never had to do a VM Pro upgrade before (only migrating to another server) so I was curious if there was anything I...

I am running IP Office 500 with Voicemail Pro (I didn't do the setup, just been maintaining and learning as I go). The server that had our Voicemail Pro on it died yesterday and I've been trying to get it running again on another server. I have backups of all the campaigns, voice recordings...

IP Office 5 - I have a huntgroup with 2 users in it (no overflow). I don't have a mailbox setup for this huntgroup. I would instead like it to try to ring each user in the group first and if no one answers, it sends the call to a specific mailbox. I'm pretty sure I have to do this in VM Pro...

I need to create a new VLAN with Layer3 routing in my Summit x450e-48p. Basically I need to have a VLAN with a subnet of 192.168.200.0 and a second VLAN with 192.168.10.0 and have routing between the two if needed. Is this possible?

I have an Avaya IP Office 500 on version 5.0 (18). I have a user with two offices in our building and they switch between the two at times. Is it possible to have a single extension on two separate phones and have them ring at the same time? Thanks!

We have a Cisco ASA 5510 security device. Here recently it seems every day at the same time (between 3 and 4 pm) our internet connection (4 bonded t1's) comes to a crawl. I've looked through the Cisco but haven't been able to find anything useful. I'd like to see what internal clients are...

I've been tasked to replace our old sonicwall tz170 firewall with an ASA 5510 and configure it (which I've never done, only routers and switches) and I have a few questions. I'm inside the ASDM and I'm trying to setup my outside interface... The 5510 came with an SSM card, and I assumed this...

Currently every office user has to have two users in IP office, a user for their extension and a user for their fax. The fax user points to a non-existent extension so it can send it to the faxfinder. The incoming call route for the fax DID points to this fax user. The faxfinder looks at the...

I was getting reports of everyone's fax DID returning a busy signal. I started testing a few and sure enough they are all busy (each user has their own DID). We have 4 analog lines on the front of the IP Office that connect to our FaxFinder 420. I tried dialing the huntgroup for the fax lines...

I was on 4.1.x and did an upgrade to 5.0.18. Ever since I've had an alarm in my Service Alarms that says: Attempt to use a feature for which no license is installed. License Type: IP500 Universal PRI (Additional Channels). I honestly don't know what this is about. It never showed up before...