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  • Users: joverly
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  1. joverly

    BCM Monitor

    Since installing the Call Center Pro keys on 3 BCMs, BCM monitor will no longer connect. We get a username/password error. Other BCMs we have all connect just fine. These are BCM400's on 3.6. Anyone else experience such a problem? My theory is that Call Center reporting data stream is using...
  2. joverly

    On Hold Music not on inbound calls?

    We have several 3.7 systems and the on hold music does not play on inbound calls placed to a DID. It works fine when calling out and placing the call on hold. We also have several 3.6 systems and they perform as expected where on hold music plays when placing a caller on hold regardless if they...

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