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Our Call Manager (4.2) is connected via QSIG to a Siemens Hicom. Both have external PRI's to PSTN. The following is noticed: Internal Caller - Siemens to Cisco - External Ringtone External Caller - Siemens to Cisco - External Ringtone Internal Caller - Cisco to Siemens - Internal Ringtone...

Is there any way I can reset an Option 11C to default configuration, I don't have a blank 11C Database.rec file, and wondered if there was some other way to clean a system totally? It's a spare 11C, so there's no impact to wiping it totally, obviously I don't want to "brick" the system, but a...

Hi All Had this a while ago, but can't remember how exactly it's done (SFA?) Basically, if User A calls User B, who's CFNA transfers to User C, User A get's User B's Voicemail. How to I get the Meridian to give user C's voicemail. Basically callers coming into the switchboard 2250 are being...

Any ideas on what would cause this? % DCH 62 OMSG SETUP REF 0000001E CH 62 30 TOD 10:21:24 % FEAT :NAS % FEAT :NCID % PROGRESS: ORIG ADDR IS NOT ISDN % CALLING #:92614 NUM PLAN: PRIVATE % CALLED #:92024 NUM PLAN: PRIVATE % % DCH 62 IMSG REL COMP REF 0000001E CH 62...

Hi Again I'm trying to remove NAS (Network Attendant Service) from 2 PABX's which were once connected using NAS. All attendants are now on Node 1, with Node 2 in Night Service permanently forwarding to Node 1. However on Node 1 I still constantly get BUG5005 on the terminal, even though I've...

We're in the process of switching over from using '09' to using '00' for international dialing. However I've programmed my SPN to be identical, but I cannot successfully send a call through. My DCH Trace shows the following when I dial an international number: % DCH 55 UIPE_OMSG CC_SETUP_REQ...

We've got 2 81C Nodes running 25.40B All Attendants are on 1 node (Node A), other node (Node B) in Night Service If a user on the same node as the attendants (Node A) CFW their phones to an external mobile number, the attendants can transfer an external incoming call to the extension...

IN Application Builder whenever I use a menu to give options, if none are selected I get a message saying "Transferring to an Attendant", then I get transferred to an attendant. The IVR works if I select 1/2/3/4/etc. then it works fine. I've set the "No Option retries" to 3 with the msg but...

Any ideas how this works exactly, I can't find any useful docs in NTP's. I have PWR ports programmed on the PABX for the Attendant consoles, however how do they "link" to the consoles on the switch. There's nothing in Attendant DB or 2250 printout, and LD 14 only let's you create/chg/mov the ports?

Hi ALL Just FYI - had ERR646 (0 1) repeating endlessly on our PABX here (25.40B) complaining of IP Expansion error. Anyway, turns out NTP incorrect, not to do with IP expansion error but MIRAN needed to be reset. Reset Miran cards in system, error disappeared.

On SCCS 4.2 NS040206SU14S we're seeing on a few scripts some calls waiting with wait times into the millions (e.g. 1000000 seconds) What could cause this type of error? Nortel Patch, or scripting error? Checked all Meridian Mail ports idle, so it's not a stuck call there? Any ideas?

Using Traffic & Console Reports on OTM for the first time, however the date formats are exceedingly frustrating. OTM Filters editor uses a date format MMMMDDD which Google reports as a Julian type format, however this is difficult to work in. What's the easiest way to insert dates into this...

Easy question on Night service w.r.t. times, NTP's not too clear on setup of service. I'm wanting calls to the ATT to goto 99113 before 8am & after 5pm, and 93111 between those hours. What's the best way to configure the NIT DB Here's my attempt: TYPE NIT_DATA CUST 00 NIT1 99113 TIM1 08 00...

We have 2 networked 81C's, OTM setup for both, been working for 2 years. However I see that corp. directory isn't setup for the phones. Regarding the setup of Corporate Dir. for 3904's, are these the only steps required: 1. Allow phone CLS for applications2 2. OTM Utilities - Run Corp...

Is there any way SCCS 4.2 can queue calls to multiple skillsets with different priorities? e.g. Queue to skillset Test1 with Priority 2 and Queue to skillset Test2 with Priority 3

On Customer 1 we keep getting this error: ** ERR646 22/05/06 09:58:57 2350127 OPRDATA: 1 6 "The I44 Nail-up for the local card C has failed on the IP expansion, where c is the local card number on the IP expansion." Severity: Major It's not service...

On a site with 2 Option 81Cs we use Call Pickup Network Wide since some people in a RNP are not on the same node. I've found some discrepencies in the CPNW block in LD 20, with some groups only being entered on 1 Node, but not the other. Am I right in saying this: Dick (Node 1) & Jane (Node 2)...

We have OTM server with 10 client licenses. All clients are working except 1 client pc. We've re-installed W2k SP4 on the laptop, but whenever we try login to OTM we get the error: "Unable to Create Authentication Instance"

Hi All Has anyone ever setup a DDP2 card (NT5D97AD) for dual DPNSS setup. Originally we had the first port (0) working in original addressing mode, which works fine. We've since set the jumper settings on the card to extended mode, and got the Port 0 link back up and running. However Port 1...