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  • Users: Darveesh
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  1. Darveesh

    Hicom PhoneMail won't come up after database reset

    I recently used the MAINTAIN menu to reset the database in our Phonemail (v 1.03). Now, the device just shows cadence 3 (LED blinks 3 times after a long pause). I didn't think i needed to change anything on the HiCom OfficeCom itself, but I double checked the ports to be of type PhoneMail...
  2. Darveesh

    HiCom 150E Factory Reset - How?

    Our system doesn't seem to boot up properly any longer - all the phones are blank and the LEDs on the main card seems to be looping through a sequence. I think this happened when I last did an "overwrite" save via Manager E perhaps corrupting something. Is there a way to factory reset the...
  3. Darveesh

    CME B-ACD queue call pick up - how?

    Have CME 7.0 running the basic ACD feature. Have a sequential hunt group that gets called when users press option 2 in the auto attendant. Everything works as expected. When users press 2 the first phone in the hunt group starts ringing while ALL phones in the group have their red light flash...
  4. Darveesh

    PhoneMail Invalid Extension

    We had a recent power outage with our HiCom 150 and Office PhoneMail devices. The units are back up at this point and functioning, however, the PhoneMail now does not allow me to enable or disable any extensions. When I go into the Installation Options menu and try to enable or disable an...
  5. Darveesh

    HiCom UCD and AutoAttendant integration

    We have a HiCom 150E OfficeCom running version 2.2. We have a PhoneMail voicemail system attached to it. I'd like to set up a UCD group that can be accessed via the Phonemail autoattendant. The first step was to create the group, assign members. The next step - getting calls into UCD group #1...
  6. Darveesh

    HiCom PhoneMail Outbound Call

    Is there a flag to set to allow the PhoneMail to dial an external line (when a user access a particluar station that's been set to forward to an outside #)? System: HiCom 150E + PhoneMail 1.03 Thanks.
  7. Darveesh

    PhoneMail External CCR Node

    System: HiCom 150E V2.2 + PhoneMail V1.03 I have set up a "pseudo" station which forwards calls to it to an external #. I set a CCR node in the phonemail to that station. The whole scheme works (i.e. caller gets to company menu and presses the proper number, they hear music on hold while the...
  8. Darveesh

    Frontdesk and multiple extensions

    HiCom 150E (v2.2): I am wondering if it's possible to assign 2 different extensions to a single station. Basically, the situation involves the Front Desk. Can I have an extension (e.g. 100) that represents the front desk, but assign another extension that represents the person sitting at...
  9. Darveesh

    External CCR node for Hicom Office Phone Mail

    HiCom 150E (v2.2) + Office Phone Mail (v1.03): I'd like to set the night time top level menu in the voicemail to use option 5 to place an outbound call. The manual says the CCR node can be an extension, mailbox, or hunt group. I tried entering the external phone # but it came back as invalid...
  10. Darveesh

    View extenstion activity on another phone

    HiCom 150E with Optiset Standard/Advanced Plus units. Is there a way for me/front desk to assign one of the keys on the phone to light up when another extension is being used (or not). I.e. can a receptionist see if someone's extension is busy or not? If so, can you guide me through HiPath...
  11. Darveesh

    ANI Card Conncetion in HiCom 150E

    I recently bought an ANI Kit for the HiCom 150E, it came with a cable that goes to the TMGL4 cards and the board itself. How do I connect the rest of it to the HiCom? There are 2 other interfaces on the ANI card itself, but I have no idea where they plug into and what kind of cable I'd need...
  12. Darveesh

    Set time

    How do I set the time (not format) in a HiCom 150E OfficeCom Rel. 2.2? Can I do it via the phones, or does it need to be done via Assitant E? Eitherway, can you give me the detailed steps as I can't seem to locate the proper menu/screen anywhere. The system has TMGL4 analog cards connected to...
  13. Darveesh

    HiCom Trunk Use Reporting

    Have a HiCom 150E with 2 Analog trunk cards (TMGL4). Short of making my phone keys indivudual trunk keys and looking for them to light up, how can I get a report on the trunk line usage through out the day? I would like to do some planning ahead and add CO trunk lines if necessary but I am not...
  14. Darveesh

    PhoneMail RS232 Connection

    I know the HiCom 150 we have needs a NULL modem cable to communicate with a PC running Assistant software. Does the RS232 port on the back of the PhoneMail (regular not SE model) need a regular serial cable instead? I can't get a login prompt using the same NULL modem cable and hyperterm...

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