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I have a customer that has 4 1603 IP Phones that were working fine last fall. they reconnected them to their system this spring and now they are getting the following error: procpswd = OK any ideas on what I need to do to fix this? the phones boot up with following messages: DHCP: (seconds...

I have a new IP Office 6.0 system that has been installed for less than a month. The customer has complained of dropping calls in the middle of the call with some frequency. they have been doing this on their analog and digital stations. some inbound, some outbound. they have 8 analog lines...

I have a small hospitality customer that has about 35 analog phones (in addition to the main 15 5400 business phones) on an IP Office 500v2 R6.0. They didn't have enough money to purchase a hospitality package from DuVoice (that was the only package we looked at, but the cost was about $9K to...

I recently purchased a 3300 IP PBX with a few dozen 5302 phones. My users are complaining because the 5302's wait about 4 seconds after dial completion to connect a call (unless the user presses pound to complete the dial string, which they also say is a nuisance). I talked with Mitel and...

I am trying to get voicemails to copy to my gmail account and I keep getting the following error message when I try to set up the email settings under Control Panel | Voicemail Pro: failed to connect to mail server (smtp), error 0 I am able to send and recieve messages from my Outlook email...

I am trying to set up a new IP500 on 4.1 software with the new IP500 T1 Card (daughter card, not the legacy T1 card). I am trying to connect the IP Office to a partial PRI trunk from the CO with 6 active channels. I have only 8 of the PRI channels licensed on the IP Office. I cannot get the...

I am trying to set up a call accounting package (eCAS from Veramark) using the CDR output from the IP Office. I have set everything up as the instructions advise, but I can't get the IP Office to send the CDR records to a file. Does anyone have any advice as to how I can get the CDR to start...

I installed 4.1 software on my IP Office SOHO edition, and now my licenses are coming up as invalid. I have 9 pin dongle connected to the back of the SOHO unit, and when I boot the unit, it isn't seeing the dongle. I have the license server IP address set to 0.0.0.0. I have checked and the...

I have an issue with dialing from the incoming call log (when I have missed a call). The reason is because my system requires a 9 to dial an outside line and incoming caller ID doesn't have a 9 in front of it. Has anyone put in shortcodes to make this work? I am looking to be able to dial...

I have heard mixed responses, but does anyone know for sure if mobile twinning will work with analog trunks? Does anyone have this working? Great works are performed, not by strength, but by perseverance. -Samuel Johnson

I have a user with a Magix 4424 telephone on an IP Office Release 3 that is having problems with the lights on this specific station. The phone works fine, but the lights on the phone don't work. We have tried swapping out the phone and replacing the phone set, but the problem remains...

I have a location on 4.0.10 IP Office with a credit card machine on an analog station port. The system has a PRI for a line. I can dial the credit card company from the analog station port off of the credit card machine just fine, but the machine itself is not dialing the number. I know...

On IP Office 406v2, Software Load 3.2 and VM Pro 3.2, I have a customer that wants to send page tones (for lunch breaks, end of shift, etc.) over their overhead paging system. The overhead paging system has been interfaced to an IP Office Trunk Port using a Paging Access Module. Any ideas on...

I am trying to power my old Cisco Access Points that do not support the 802.3af standard (they are model 1121 of the Cisco AP's and they don't support 802.3af standard). Has anyone else run into this same problem? Is there a workaround with the Extreme Switches? Great works are performed...

I currently run a Merlin Legend R7 with about 115 users. I am going to be purchasing an IP Office IP500 in the near future. I don't have the budget for a complete replacement of the Legend, so I am going to buy the IP500 with about 15 IP phones to start. Does anyone have any idea on how I...

I have an IP500 Version 4.0.7 set up in a call center environment. I have about 20 agents connected to a dialer that is an always-on connection (for outbound calls only (they access the dialer by going off hook and dialing a shortcode to connect to the dialer). we are wondering if there is any...

I have successfully set up hunt group overflowing in many IP Office systems prior to 4.0, but I cannot get it working on 4.0. I am running 4.0.5 software on an IP500 server with 5400 telephones. my main hunt group has 12 users in it, ring mode is set to collective, overflow time set to 10...

I have a Merlin Magix system release 1.5 with a DuVoice voicemail voicemail. I have gone into the DuVoice admin menu and deleted mailboxes at two of the extensions in the Magix. The problem I am having is that the 44xx phones still have Message Waiting Indication lamps lit. I have tried both...

I am having difficulty accessing a Merlin Legend via WINSPM with Merlin Mail remotely. When I call in on their T1 line, the auto attendant answers, but when I try to transfer to extension *10 or **10 via WINSPM, the systems responds with "your call is being transferred" and the call ends up...

I have a customer with a T1 (non-PRI) on a Merlin Legend release 5. The system has worked reasonably well for a number of years. Lately, they have been getting complaints that calls that are connected over the T1 are getting dropped right in the middle of a conversation. The system manager...