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Morning...i have an older Hicom 300 version 6.4. i while back we had an issue and had to power cycle the pbx. since then, when i try to dial into my system either through procomm plus or LC win, i get the following error when i try to log in: Can't obtain database information on this terminal...

Is there a way to set up Autoanswer on an I2050 phone? I have turned on AAA, IRA, HFA in the CLS, set LHK and LPK to key 0. It says Auto Answer is activated but i cannot get it to Auto answer when i call the phone. Am i missing something or is this not possible on a softphone?

i have an issue with my Application Builder Thru Dial block. We are on Call Pilot/App Builder 5.00.41. I have everything set up correctly but when we try to dial by extension, the first attempt fails. i get the following message "That number is not in service. Please try again". i enter the...

I am looking for help on deleting unused or unneeded LSNO/SCNO's from our SCL list. I will insert what we have built now. I just need to keep SCNO 0000. i want to delete all of the rest. Can someone give me the instructions to delete the other 40 from my table? REQ: prt TYPE: scl LSNO SCNO...

I have a Nortel OPT81 Succession 1000m Version 5.5 that I need some help with. We have a new client that has brought in there own 2 T1's. They want all of their inbound and outbound to go out these T1's only. I have programmed the T1's and installed everything just fine and they are ready to...

We have a need to set up a Voicemail box on our Call Pilot server (Version 5.00.41) for our client to be able to play a message to our agents but not be able to leave a message. this is an announcement only mailbox. I built the ACDN (ld 23) for the extension and set up the NCFW to go to Call...

I have an issue that I cannot figure out. Our old technician that we had set up an IDC table within our PBX (still running 25.4 on this one) so that any DN/CDN's that we placed in there would route to a busy if you called them. somewhere, something changed and it is no longer working. calls...

i have an issue with inbound calls coming through the speaker on a few of our 1140e's using firmware C4. I am trying to find a way to make it stop. right now the agents just hit the hold button, then key 0 to bring the caller back on to correct the issue. I am running succession 5.5 with...

I have question that I need some clarification on. We are trying to connect a second Witness server to our OPT81c rls 25.4. I have attached a tnb print out of one of the phones (2616). We are able to record calls just fine on the sets setup for Monitoring. We are failing on the Playback...

I have an OLDER Rockwell RCC Three Cabinet system still on 7.1e. One of my Network shelves N-5-x seems to be giving me fits. Some of the Rockwell Consoles connecting to the BRL's on the shelf are experiencing a humming noise when you place an outbound call and on the inbound calls. it is not...

What are the procedures to log onto a Nortel maintenance phone?

I currently have an OPT81c 25.4 using CP 1.07 and Symposium 5.0. One of our clients would like to be able to give a caller the option to go to voicemail in the events all ACD agents are busy or not signed in. Is there anyway on an ACD phone (type 3905) to put the same DN and light the MWI on all...

I currently have an OPT81c 25.4 using CP 1.07 and Symposium 5.0. One of our clients would like to be able to give a caller the option to go to voicemail in the events all ACD agents are busy or not signed in. Is there anyway on an ACD phone (type 3905) to put the same DN and light the MWI on...

We are upgraded to Call Pilot 5.0. We currently use Mermail for all of voice anouncements for our Symposium scripts. Mermail currently utilizes AST/ACD licenses for the phantom phones. Does Call Pilot require the same type of licenses ACD/AST for the announcements?

I have a question that I hope someone can help me with. I have an OPT81c v25.4 (have not upgraded yet) that i am trying to connect to an Asterisk SIP server across the TIE line that i created. I am using an MSDL card and everything is programmed across the board exaclty as the documentation...

I have an OPT 81c 25.4 using Call Pilot 2.01.26. We had to shut down our Call Pilot server to do some maintenance and now i cannot get the server to come back up completely. The AOS service and the Maintenance Service Provider service will not start up. The server will come up and state the...

I have an OPTION 81c ver 25.4 using 2216 phones. Here is my question, is it possible to take an INBOUND call on an ACD phone and then hit your conference button to then conference a third party person? When we try it, we end up disconnecting one of the parties.

We have a Call Pilot server version 1.07.09. One of my virtual drives "drive F:" is just about full and i am getting errors stating that disk is full. It is set up with Vs103b, t, and v files on it. Vs103v is currently at 3,400,000kb. the problem i have is i do not have any voicemail boxes...

Elan Link is down on our PBX for Call Pilot. Call Pilot Server is up but the link is still DOWN DSBL. How can I get the elan link back up?

we have gone to self maintenance on our two HICOM 300's, "against my recommendations" so i was wondering if anyone knows if there is a generic MAINTENANCE sign on and password for the systems. Eventhough we own the systems and i am maintenance certified on my systems, i am unable to get a...