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Can anyone please confirm if its possible to configure SIP trunks between a Cisco Call Manager (release 7) with Skype for Business? Thank you Andy

Hi all, We have a client that is experiencing some issues with voice calls dropping for a few seconds. Both Mitel controllers are MXe controllers with version 7.2 We have one system located in Newcastle and another system located in London, the sites have a 100mb leased line between the site...

Hi All, I'm after some help with setting up Mitel MXe controller with ACD and ring groups. Call hits path 8690, and a RAD is played straight away to advise callers to dial option 1, 2, 3 and 4 Option 1 and 2 is routed to another ACD path - this is ok Option 3 and 4 is routed to a ring group...

Hi All, I have a Mitel 3300 CX Controller on version 6 We have just moved them from ISDN30 over to SIP Channels, we have outgoing and incoming calls working. The problem I have is when a Mitel handset dials out, if their ddi is 0191 523xxxx when they call out (lets say to a mobile) the mobile...

Hi, I have a client with 2 x MXe controllers, both systems are on version 7.2 and are fully synchronised. They want to move some IP phones from one MXe controller across to the 2nd controller. The only way I know that this can be done is to delete the extension on the 1st system, then add it...

Hi All, I have Auto-Attendant configured via an ACD path, you can dial in and hear the greeting to press the options. When you try to dial the options nothing happens. The system is a 3300 MXe on version 4.2 Any help would be great. Andy

Hi All, I have an issue getting a MiCollab Mobile client up and running, when I try to deploy I get the following error message (Cannot reach Configuration Server) I have tested the deployment profile and have ran the test, - connection test from the MiCollab Client Deployment to the...

Hi All, I have a client with 3 Mitel 3300 controllers, which are all running MCD 7.0 SP1 and are all clustered together. The customer is wanting a multicall key programmed on extensions across 2 of the systems, but I'm pretty sure this cant be done. The client has an IT department on 2 sites...

Good morning, Does anyone know if on the Mitel 3300 you can configure the system to allow certain calls. For example we have a CEO with a secretary who receives the CEO's calls, however he would like to allow certain numbers to go straight to his phone. I've never heard of this being...

Evening all, I think I know the answer, just need confirmation. I have a hunt group configured with extension 101, 102 and 103 which is setup as terminal. When 101 is not available, on no answer can the call overflow to extension 102? I cant setup a ring group as we currently use RAD...

Evening all, I have a customer wanting an overflow setting up on a path. Its pretty basic really, they want a call to come in to a path (8100) to ring on an agent group - and if there's no answer then the call needs to go to an overflow Path/ACD Group. I have configured the Overflow agent and...

Hi all, I have a Mitel 3300 using Version MCD 7.0 I have setup a SIP user between the Mitel system and Motorola SIP extension, this is so we can send calls between the 2 systems from a Mitel deskphone to a Motorola Radio on the shop floors. Trbonet.enterprise is the software used on the...

Hi All, Not sure if this is the correct place to add this question. We have a client with a UC320 system, we have approx. 17 handsets with 2 x SIP trunks. The system works perfect, apart from they are getting calls from random numbers every few minutes. Our SIP trunk provider states that...

Hi All, I'm after some help as I'm now stuck after trying everything I now. I have a customer that has had their MBG installed for over 2 years, they have 8 softphone users and 8 Teleworker handsets. 2 nights ago the customer had a power cut, we rebooted the server the following morning - the...

Hi Guys, I have a customer with a Mitel MXe controller, we upgraded the system last Thursday evening and this system failed to upgrade, we then had issues getting reconnected to the mitel controller. The system is now back up and running after we removed the RAID card, it looks as though this...

Hi All, I have a problem with a customers Mitel, they have a number of handsets that are coming up with L2 DL error. Resetting phone........ The handsets reboots on gets the required information - DHCP: Discovery = using option 125 - VLAN 20 Pri 6 6 0 The handset then gets TFTP: Main -...

Hi All, I have a customer with their Mitel MXe controller (MCD 7.0) located in their data centre, the client uses SIP trunks via Voiceflex for both incoming and outgoing calls. We have configured a Cisco spa112 with an extension number from the main customers site to the data centre Mitel...

Does anyone know if the new vulnerability with Linux regarding Linux and Unix will have any effect with Mitel platforms or applications? Thanks Andy

Good morning, I have a customer in the UK, Europe and the USA that has approx. 7 Mitel controllers - MXe controllers and CX Controllers. All systems are Enterprise and are all on version 6.0 The customer is looking to purchase another Mitel controller in Brazil with 5 x Mitel extensions, I...

Hi All, I upgraded my customer to the latest software version (MCD6.0SP2) We have received the following - We have notice that since the latest update, now whenever we pick up a line using speakerphone, the phones automatically set to mute. We have to unmute the line each time. Can this be...