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Hello all, I have a customer that needs to change their main greeting on a CP 100. I know the basic pass code to get in and get started but need to know where to go from there?

I have a customer with a Comdial DX80 which I don't normally work on. The problem or question I have is how to program a line to ring. They have 5 lines and everything was working fine but now line 3 appears but doesnt ring. I have no idea how to get into the programming and fix the problem. Can...

I have a customer with a Comdial DX80 which I don't normally work on. The problem or question I have is how to program a line to ring. They have 5 lines and everything was working fine but now line 3 appears but doesnt ring. I have no idea how to get into the programming and fix the problem. Can...

I just installed a CI card in my customers MICS and they have all M7310 telephones. I went through the programming and think I have everything set correctly but when a call comes in the Caller ID info only displays after the call is picked up. Have I missed something to make it show on the...

Hello, can I change the default auto-attendant on a PC mail large card from ext 10 to ext 13 ect? I want it to default to my customers ext choice rather than ext 10 when a caller does not choose an ext. Can this be done with the card?

I have a customer that I just put in a PC mail large card. She has done the main greeting and one for herself as well at ext 10. But now when someone calls in and chooses or presses 10 it say's the party you are calling is not available, please press *8 ect. What am I missing on the programming...

Hello, I have a customer that would like to be able to forward her ext to her cellphone when she leaves the office. I have never set that up so can someone tell me what the programming process is for this? Thank you.

Hello I installed a Partner Messaging R7 and have a Partner ACS R4. I set up a hunt group (1)for extensions 10,11 and 12 and assigned selector code 5 to point to hunt group 771. everything is working through the VM ect but the hunt group is not working. If I busy out ext 10 and call the system...

Hello, my main systems I service and install are Avaya Partner and Nortel. However, I have a customer that wants to switch from the Nortel and go with the Avaya IP Office. I was hoping to get some installation info on this system for a first timer. I am totally clueless on this system as far...

Hello, I have written previously on this and my customer is still getting what I call (Phantom calls) the phone will ring several times per day and nothing shows on the display and she say's it is dead silence when answered and then she hangs up and it seems several minutes later a (real) call...

I have a new customer that has a 5 slot setup with an ACS center (of course) and following left to right the following modules: 400E, Mail VS and finally a 206E and the last slot open. If I am correct it should be setup as follows: ACS, 206, Mail VS and then the 400E? I was taught to have the...

Hello, I have written on this problem before and did not get a functional anwer that worked. I have a customer that was and is having a ringing problem after the fact that the ACS was replaced. I believe there are just 2 extensions that ring after programmed not to! I go back or the customer...

Hello, I have a customer with an ACS R6.0 that is brand new. I originally installed the new one several months back and now I have already swapped it out with an advanced replacement a few weeks ago due to the fact that a few ext's that are programmed not to ring somehow begin to ring shortly...

Just curious if anyone knows the ring voltage that comes out of the ACS system extension ports? I have tried a Wheelock Telbel 592 18-48V ringer bell and I have also tried a Wheelock Telbel 593 which is a 90v ringer bell. These bells have a RJ-11 port and operate on one pair and are line powered...

Hello, can somebody give specifics on the installation of a Wheelock Telbel 592 ringer. The ringer operates on 18-30 volts and I am trying to install it with a single pair (Blue's) and plugging it into an empty station port and it is not working. The bell will ring constantly if put on the...

Hello, I am trying to install a OHP 6000 music on hold unit on a Norstar MICS and the unit comes with the basic patch cord so I cut the end off and it has (1) red wire and then copper strands. I have punched them down on the Violet green pair but I am not getting any sound. Is this the correct...

Hello, I have installed a MICS at my customers location. I have not however had to set Caller ID in the past for the Norstar. I only install a couple of these Norstar systems per year. Can anyone send a link to the FULL programming steps to set the Caller ID funtion up? I would appreciate the...

Hello, I have a customer that I suspect the ACS 4.0 main module is bad internally. Not all the time but periodically calls are being dropped on lines 2 and 3 but mainly or mostly on line 3. I have gone through and check the voicemail hunt group ext's. and all is fine there. They are assigned...

Hello, I am trying to install a Wheelock ringer bell in a shop. It has an RJ-11 plug and I am putting the blue pair in the center and the orange pair on the outside and crimping my mod end on and plugging it in. I see it just operates on a single pair. I have wired it directly to the CO line 1...

Hello all, In the years of working with basic Norstar installations I have not had a customer with the need for DID. I now have a customer that would like DID on at least 5 of their lines (When they purchase the new system from us) and I have not programmed DID on Norstar to this day. Is this a...