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I have 2 PBXs DCSed together. PBX A is a G3R 9.5 with it's own Intuity. PBX B is a S8700 CM 3.0 with it's own Intuity. I am on PBX B. When agent 3438 from PBX A calls me and leaves me a VM message the header on her voicemail message tells me the message is from mailbox 3438 on my PBX (PBX B)...

We have a call center with multiple locations running CM3.0 ESS with G650 gateways and digital sets. The sites are tied together via a DS3 ATM network with redundant ATM switches at each location. Recently we had an ATM switch at one of the sites go out of service causing a slight network...

We are having a problem with our 7920s. We are using CME 3.3, CUE 2.1. When someone is on a call and another call comes in and isn't answered, the display locks up with "Unknown call" or something like that on the display. The only way to clear that message is to power off the phone and power...

Does anyone know where if can find and administer the IPSI default gateway settings on an CM 2.2 S8700 IP-connect system? Can't seem to find the command that shows the default gateway. Do I need to go into the Maintenance Web interface instead of using ASA? Thanks.

Looking for any advise on dealing with Telefonica (LEC in Spain). Below is what we are dealing with: We have tried all relevant E-1 configurations on the router. We are not seeing a response from Telefonica on the D-channel (15). We are sending information out but not getting responses from...

I am setting up a phone system that is going into a new office in Barcelona, Spain. Does anyone know what people in an office in Spain dial to access an outside line and the operator? In the U.S. people generally set up the PBX so 9 gives dialtone out to the PSTN and 0 routes to the operator...

Does anyone have a good multi lingual contact that handles ordering E1 voice services in Barcelona? We are opening an office in Barcelona and I am working on ordering an E1 PRI circuit but am having no luck with Telefonica. I have a business partner that works with Auna (a CLEC)and their lead...

Does anyone see how ACD calls routed with the vector below could be queueing to skill 1 between 5 and 5:30 PM? The calls definately came in after 4:30 and are being answered after 5 PM. I can tell by my CMS reports. Thanks. Number: 7 Name...

We are expeiencing a NAT problem using 4610s behind a Cisco Model 800 or 831 router that is handling the Cisco VPN session. Has anyone found a way to get their Avaya IP Hardphones working on a DSL / Cable connection behind a Router which handles the Cisco VPN session up and is using NAT? I can...