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Want to find out if the following programming will work. PBX-1 has a 2000 IPS system and my voice mail server is located at this office. PBX-2 has a 2000 IVS with a CCIS link between both locations(1&2). Internal calls from PBX-1 to PBX-2 are dialed using a tie line 123-XXXX (X= extension...

I would like to find out how to setup a four digit IP extension on a 2000 IPS system. I know the setup is similar to a digital extension but you assign a IP len and some programming is required on the phone itself. Any kind of step by step IP extension setup is greatly appreciated. Thanks in...

Caller ID displaying a specific internal DID extension when dialing out. The wrong information is showing up on caller ID but when test calls were made caller ID displays the correct information this happens randomly. Help, where do I start… 2000 IPS?

When i lookup a ststion using Matworx on a 2000 IPS the len number is displayed in Cmd 14. Is there an easier way to translate the len listup to Cmd. 10 format on my 2000 IPS?

I have about 20 IP phones setup and recently I have experienced loud beeps when I try to complete a call. I can dial eight consecutive calls with no problem but then I get three fast beeps (not a fast busy signal) on the next one, sometimes it happens after the first or third call. If you don’t...

Caller ID: I receive caller ID when I place a local call but when I make a long distance call the end user gets “CALL” on their caller ID. Is this a local or LD provider issue? I think that if local calls are getting caller ID the problem might be with my LD carrier.

I'm using MatWorx 6.3.2 on a 2000 IPS system. I would like to find out how to setup password protection for the first time on my PBX.

I was replacing my UPS batteries on my 2000 IPS when one of the battery wires touched a side of the metal housing, my system is down.. i was in the process of shutting down the system when this happened only that i had removed the nut on one of the wires so that i could get the correct wrench...

I have a 2000 IPS system that has a PIM holding 4 backup batteries that I will be replacing. Do I need to shutdown the PBX or can I just go ahead and replace the batteries?

On a 2000IVS I have 20-30 assigned extensions that are currently in use but need to be re-numbered with a new DID numbers. The extensions are dgital and analog; is there a way of renumbering these extensions without having to delete and assign the extensions from scratch?

I was recently asked to produce shutdown procedures for this system. To my knowledge (rookie) you start powering down the last PIM first and processor PIM last; startup would be the opposite of the shutdown sequence. Is this correct or is there a command that would gracefully shutdown the system?

My NEC 2400 has been replaced with NEC 2000 IVS using MatWorX 6.0, (familar with MOC Mode) I need to find out where to lookup my 911 programming fro emergency services, and make sure it's setup correct.