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I have a Nortel 5510 switch trying to connect to Cisco 3560 poe switch. I get an amber link and no green link light. Cisco side errors and says duplex mismatch. I have changed settings on both nortel and cisco a number of times with no avail.. I have searched this topic with very little...

I have a option 61c with a vegastream gateway connected. I can call external local and LD, but internal calls will not go through. Internal calls will ring on the destination phone for a brief second and caller id is shown and then disappears. Any direction would be helpful, Thanks in Advance.

Hello, I am trying to connect my Option 61c (25.40) to a vegastream gateway via a T-1. I have set up the msdl and dch and loop, but I am having problems with the d-channel syncing. On my end (Nortel)the card is not an alarm, just the channels on the loop are in MSBY state. It might be a...

I am moving a DID onto my switch, I will be directing it to an acd group (of which I have not setup). The problem is the last 4 digits of the phone number are 0630. This is a problem when setting up an acdn. The Option 61 does not like the "0". Any help would be appreciated. Thanks in...

I need to remove some patient phones out of the DND group. Right now the operator is having to manually program them out after she turns on DND. I would like to remove them completely. Thanks in advance for all your help. D

My Miran Card quit working, Is there anyway to enable and disable it? What else can I do to reset it. I use it for overflow on main switchboard. Any help is appreciated. Thanks D

I have Callpilot 4.0 running on windows 2003. I installed the windows patch and called to test today and time stamp was off on messages. So I physically checked server and the time is correct. So I rebooted to see if Callpilot would see the change... Nothing. The PBX was changed manually in...

We have a new dictaphone system going in, (Winscribe) and there is a problem with the ports hanging. The voice card that they have in the server is requesting frequencies. Does anyone know any frequencies that a disconnect requires? I have an option 61c rls 24. They said the system uses...

Where can I print the IP address for a tty port? I can print the adan ok. Any help is appreciated. Thanks D

Hello, I am going to be changing batteries on my 61c tonight. I know that I will have to take my switch down.. Is there anything that I need to know or anything anybody has experienced?? My switch has not been down in 11 years and the last 2 weeks it has been down twice from storms...

I had to rebuild my otm and when I run reports, my clid and digits dialed are not there. I have checked both call databases (collected and costed) and the data is there. Is there a config that I forgot? Any help would be great. I have done a search here with no avail. Thanks Darin

CallPilot version 04.04.04 was installed last week. I have a problem with remote notification. I used to be able to put several pagers in the target field with MeridianMail, now I only have one spot for notification. I have a help desk voicemail box that needs to page 3 people. Any...

I have an OTM 2.1 and I am having problems with the collection. Everytime I try to run a collection, it gives me an error ....an error occured while writing CDR records to the CDR database. The database may be corrupt. The collection task was shut down.. This error is after the script starts...

What is the fastest way to find the Main serial number on an Meridian option 61.

Hey, have a problem trying to set up caller-id on 500 set. I try to include CNIA and it wont take... any suggestions. is there something else. thanks

I have 2 TTY ports that will not enable. They are PTY's and LD 37 will not let me enable. Both tty's are dsbl. I did have an issue with my lan connection and I did correct the problem. Any ideas? Thanks in advance.

I have a 61C, rls 25.30 and I am trying to add internal calls to my CDR data. I have looked in cust. data block and still cannot find it. Any suggestions? Thanks