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Is there a way to transfer calls directly to someones voicemail? Thanks so much for your help.

I'm trying to find out how can I play my Moh to a hunt group que using an announcement board. I don't have vectoring enabled. Is there a way to do this? Thanks for all your help.

I'm not sure how to setup international dialing with my callMangaer Express.....could someone please help me. I have someone trying to dial international but they are not able to.

I have created a hunt group and I would like to have calls that come in on personal exts roll to this hunt group. This works just fine if they are logged in and answer the first call, but my problem is that the call only goes to one person in the hunt; whoever is logged in, if calls goes to 1...

I have two coverage paths that have 1 extension as the coverpoint;but I can't find this cover path listed anywhere. I have looked at the station cover point and I don't see it there. Is there any way to find out where these cover paths are located. I did a list usage on the extension and can see...

I have 3 Octel 250's and 3 Definity G3's and on one of them I'm able to send calls to Voicemail without adding a name , extension(joe,6325). I can add the whole name(joe,smith) and it sends it to voicemail. I am trying to find out how to do this on my other 2 switches. What will I need to have...

I'm changing over our PRI from one vendor to SBC and I would like to know if we can have 1-D channel with two PRI'S.......right now we have 1-D channel for each PRI. If this is possible what type of changes would I have to make for this to work. We Have a G3V8 This is the note from SBC...

I have about 12 agents that I want to setup into 3 different groups to answer calls. 1 group I want them to be able to answer calls for 3 different VDN's and the other group 3 VDN's and the same for the last group. I want calls to be able to flow from 1 group to the next if the agents are busy...

I have a Tie line that is down and unable to call from remote site to the HQ; but I can call out from my HQ to that location...and it's using some type of digit conversion; but I'm unable to find out how calls are routing to my remote site. It's calling out over my outgoing trunks. I have in...

I'm trying to setup a vector that goes from monda-friday 07:30-20:00 and includes Saturday from 07:30-12:30 The way that I have it setup now it goes to my closed msg everytime I call it my closed msg is x 4183. If I take out the Saturday it works just fine for the weekday. Please...

How do I restrict outgoing calls on individual calls?

I have a call manager express, and I have a directory with 9 people in that directory. I need to add one other person to that directory. When you call in you can press 1-9 to get those people. How do I add ther 10th person to that directory; so that someone can press 10 to get the 10th person in...

Does anyone know who I can contact to get CME(callmanager Express) admin training? I'm trying to find a live class. I'm in the Detroit area. I really appreciate your help. We just purchased the CME and the service charges that we have to pay for routine things is just outrageous. The onsite...

I have a G3 V12 switch that I'm unable to use find unused exts using DSA 1.5 I used to be able to do it before upgrading.....I just upgraded from a V8..... is there a need to upgrade my DSA or is there a known problem with this software?

Can you purchase maintenance rights for a switch without purchasing maintenance?

I have a switch that doesn't have BCMS enabled.... I have G3RV5...What will I need to do to have this feature turned on? I want the least cost effective way to get this up and running. Thanks for your help.

I have a switch that doesn't have BCMS enabled.... I have G3RV5...What will I need to do to have this feature turned on? I want the least cost effective way to get this up and running. Thanks for your help.

How can I block all users except for 1 from calling 411, xxx-555-1212 This switch is DCS'd Thanks for your help.

Does anyone have any experience with the tadiran phone system and the Coral message system?

I have the following type of system: G3 Version: V5 Maximum Ports: 2000 I would like to know if I can have caller ID for my system, and How do I install it? Thanks for your help.