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I manage a BCM400 r3.6 and it says "Telephony Services Not Available" when I click to expand the Telephony Services tree. I am not sure how to restore without rebooting the system. Please help. Bryan Nunez Telecom Tech/Contractor

All BCM Teks, One of our BCMs [BCM400 R3.6] is Transfering calls put on hold using the 'Hold' button to the operator. Typically calls are put on hold in excess of 3 mins. by which time callers are reporting that they get transferred to the operator. Is there a programmable On Hold timer I can...

Hi All, I came back of vacation and tried to log into CallPilot on a BCM400 R3.6... its a 'No Go'. Can anyone tell how to change or default the CallPilot password without entering the current/old password? I know the default password is '0000'. This is rather urgent, so I'm thanking all in...

My office uses a BCM400 R3.6 and I am under the Line Monitor tab in the BCM Monitor. Under the "User" column, I can see incoming and outgoing calls and their originating or destination DNs. Why are there some that show just the line number, for example: L112 - ? All other fields are populated...

Greetings Everyone, Yesterday my contract manager emailed me this complaint. "Bryan, I had a new message from last week show up in my archived messages - I found it by accident. Can you advise why this may have happened?" Any ideas on what may have happened here? Peace and goodwill...

Greetings Forum, Anyone know the feature code for cancelling "message waiting indicator" from a T7316e on a BCM400 R3.6? I don't seem to be able to find it in the system docs. Thanks for the help in advance! Bryan Nunez Telecom Tech/Contractor

Greetings All, Quick question: Where do I go to see the available memory on the Controller card for my BCM400 R3.6? I am checking out the necessary requirements for the system before applying the Cummulative Patch 360.259_Cummulative.99.3. Reason for applying patch: CDR reports, and IP...

Hi All, Can anyone point me to the right instrument to use to check for data loss at cable end and also possibly check for cable damage? The company I work for is experiencing a high rate of hard drive crashes [1.1 per business day on average over a month]. I thought the problem could might...

Hi All, Can anyone tell me what is the minimum amount of Subscriber mailboxes per suite I can add to CallPilot on the BCM400 R3.6? Would I be able to get a quote for this from vendors here? Thanks, RasFada Bryan Nunez Telecom Tech/Contractor

Hi All, I have a BCM400, R3.6 installed as a Workgroup, and I'm trying to install it on a Domain. Has anyone done this before, and can you outline the parameters I need programmed in order for the BCM to become a client computer on my domain. I have LAN w/ Windows 2003 servers, OS WinXP...

Somebody, anybody... I'm in a bad situation right now. About midafternoon I started getting complaints saying outbound calls are not possible. I thought I might have an issue with my service provider since they had initiated testing on my T1 circuit. I called them and they conducted what sounded...

Hi All, I have a BCM400 Rel 3.6 w/ expansion cabinet. One of the DNs [an agent (supervisor) in one two skills] started having O/hearing or Crosstalk problems and it doesn't seem to matter whether the agent is logged in or not. I checked wiring between 110blocks and the T7316e terminal, even...

I do admin on our Nortel BCM400 from a desktop on our LAN network. The BCM is set up a Workgroup to a Win2003 server. After making changes to CDR parameters, I logged out the system and was unable to communicate with it since. I'm getting that IE screen saying "Page Cannot Be Displayed". What...

I've scheduled daily backups for the BCM400 to start at 5:30pm. I keep getting errors saying that the backup of IVR and CallPilot applications failed. This morning's backup reports: ERROR: BRUBackup encountered an error while using a temp file or Insufficient Disk Space! ERROR:a generic error...