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Looking on how to create a rule or script to use with CCE V4.0 We need it to do two things 1 - launch a URL (which I found easy to do by creating a rule) 2 - append the caller ID and DNIS code to the url string So far I have created a rule that will launch a URL but I need help writing the...

We are about to sign a contract to upgrade our AVAYA G3siv11.3 The upgrade would include the 8510 server with current release & CCE for the call center & reporting solution. One major hurdle is the amount of measurable VDN numbers. Currently we are using BCMS that measures 99. Does anyone have...

We have a 150 seat call center, AVAYA G3SI v11.3, 7-T1 voice DS1's, 2 ISDN's. . Currently we have 450 dedicated toll-free inbound numbers & a small outbound team on a predictive dialer. It is time to review our contract with our voice service provider. We are looking at Time Warner Telecom as a...

G3Siv11.3 We have an issue where BCMS is storing the measurements of about 90% of agent logins. Can't seem to determine what happens to the 10%. Capacity 400 measurable agents - assigned 175. We have no BCMS-R or Vu. Those familiar with old BCMS know it only keeps 7 days of summary data &...

Does anyone have a suggestion on getting the software upgrade with the new daylight savings time rules? Our PBX vendor that we have used for several years just sold out. The new company has been no help. I know it is Available according to the Avaya support site. We are not supported with a...

We have issues with keeping D-channel up on a trunk group between G3si-v11 and our Predictive Dialer. Using 2-TN767E Circuit cards and signaling as follows: Signaling Mode: ISDN PRI Connect: PBX Interworking Message: Progress Line Coding: b8zs Frame Mode: esf Interface: network Protocol...

Problem - need to pass our calling number from Noble Dialer over Tie line to PBX and out ISDN lines to the outside world. Noble Dialer allows us to input the phone number of our choice to display with any call list. Once we load the list and test, the number will not pass over the tie line and...

Just looking for a solution that would allow us to send a scrolling message across the citrix metaframe XP network. We have both citrix and PC users and multiple servers. Ideally the PC user (Supervisor) would be able to create the message and send to the agents on citrix and or PC's I am...

We are experiencing a number of calls that abandon within 1-10 seconds after queuing to skill. This happens on several different VDN-vector-skill paths. We answer calls for more than 1 client so each has unique treatment before queueing. Below are snapshots of 2 different vector steps - each...

Looking for a solution to retrieve calls from library of DAT 3 tapes. We have a single deck NiceLogger V-7x. I recently replaced the tape drive for the 2nd time. With the increasing demand on retrieving data from the old tapes - it takes a toll on the tape drive - not to mention time involved...