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Can anyone tell me what set type I can use for the Avaya B189 IP conference set? I thought I read somewhere that it is based on the 96xx series. We're on CM 5.1 right now and the set is not listed as an option.

We have a S8300 running CM 5.2. Last night around 8pm we started having some strange network issues, almost like a broadcast storm or possibly some sort of routing loop. The only thing we did yesterday (3 or 4 hours before the problems started) was to add a new SAN device's management...

We have a S8300 running CM 5.2 I'm trying to figure out what I need to do to prevent employees from using an outside line to dial other departments that have extensions on the switch. In other words, our DID range is 7300-7599. For whatever reason, rather than dialing me at extension 7399...

We've been doing some work on the switch this week and I thought it would be a good idea to do a little bit of clean up of outdated or old settings that are no longer needed. Can someone verify for me that I have the correct understanding of the list ars ana route command? If I issue the...

Is there a way for me to assign a call pickup button on several stations and then add those stations to a pickup group but restrict them to only answering one extension in that group? What I am trying to accomplish is to have a "main" line that rings to a receptionist but also have a button...

We just installed our first IP sets, a couple of 1608's and one 1616 in one of our location. The only problem I'm having is that the main line that we ported over from POTS to our PRI won't cover to Audix after the specified number of rings. It rings members of the hunt group and they can pick...

Can anyone tell me how to delete a system from Avaya Site Administrator? For the life of me I can't figure it out. We just upgraded to a new system and I'd like to get rid of the old. Thanks!

I'm trying to find out information on setting up alarm monitoring on our Definity. I want to know (via email) when a trunk goes down or any other serious event. I know there are some features in the Site Administration tools, but when I tried it out it didn't seem to generate emails. Any...

Can anyone tell me what the Busy Threshold field is when you do a disp trunk group? It's on the first screen. It's set to 99 for all of our trunk groups...I'm just verifying that I don't need to change this? We have two PRI's (TG 11 and TG 12) and a group of POTS (TG1). I want to make sure...

We have a G3si with PRI trunks. Is there a way to send caller ID name to a 6408D+ or similar set? The numbers come through fine, just no name.

We have a few trunk groups on our G3si. Trunks 11 and 12 are ISDN PRI's (for a total of 46 channels). Trunk 4 is a group of Centrex lines (one main number and 7 rollovers). We want to take the main number from trunk 4 and port it to the PRI...only we need to have it re-route back to POTS...

Hello, We just upgraded to a new G3 R012i two weeks ago. Previously, if a call came in, it would light up the first available call appearance, and after 4 rings it would go to voicemail while keeping that call appearance lit. If I picked up that call appearance I could then take the call and...