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Hi All I am having a terrible time with an ACD rolling over. The situation is there are three ACDs; one for the main number/menu, one for the rollover/menu and one for the rollover agents. The rollover works when all of the agents in the main are busy. It does not work when there are no...

Good day All Where do I reset passwords for mailboxes on the call pilot and announcements. Is the default for the mailboxes the same as MM (ie. 22xxxx)? Thank you for your help.AJK

Hi I really need help with how to configure a menu on the call pilot. I am used to doing it on MM. Where do I define the VSDN (MM lingo) as an announcement or a menu and where do I define the actual menus or announcements. I have looked in the forum but cannot find the answer. Thank you advance...

Hi I really need help with how to configure a menu on the call pilot. I am used to doing it on MM. Where do I define the VSDN as an announcement or a menu and where do I define the actual menus or announcements. I have looked in the forum but cannot find the answer. Thank you advance for any...

Hi All I am working on an option 11 that uses call pilot and acds without a symposium. I have been asked to set up a new acd exactly the same as another with a different voicemenu system. I made the acd but when I look at the one I am to copy from I see that there are numerous agents and...

Hi, I am working on a remote switch and all area codes are to be changed to go out RLI 1 which is DMI 2. Apart from adding it to the following is there anything else I should be aware of? REQ NEW CUST 0 FEAT NET TRAN AC1 TYPE NXX NXX Is it correct that I just enter the new area code here...

Good day All, I am trying to free up some ip licenses on the 3300 by deleting some old agent phones. The problem is I cant delete anything as I continually get "Agent Logged In." The agent is indeed not logged in and the phone is no longer in existance. I deleted the agent numbers off of the...

Hello, can anyone tell me how to access voicemail externally from a remote location. Any help is appreciated. Thank you :) AJK

Hi there, I looked through the forum before posting this so I hope I am not being redundant. How do I set the time in on the command line? The help files are not very helpful! thank you in advance. AJK

Hi, could anyone please advise me how a user can access their voicemail remotely. Thank you in advance for your help. AJK

Hi,I am trying to interface a brand new 6110 with a new 3300 with very little knowledge (in this case, ignorance is not bliss). I put the agent on the 6110 and realized the user was programmed wrong on the mitel as it should have been set up as a hotdesk phone. When I put the user in as hot desk...

Hi, I am trying to set up a new 6110 and will be linking it with the symposium. I am having a hardtime with the language difference. Please can someone tell me what compares to a skillset? I am a bit confused as to what on the 6110 is agent group and queue. what does the 6110 use for ACD? Any...

Hi, I am hoping someone can offer me some advice. We have two 3300s via ip trunking; one has a voicemail box (remote) and one doesnt. I would like a local phone to be able to be added to the remote office thereby allowing it to use a mailbox. Should I just add it statically to the remote end...

Hi, is there a way to say take off the first two digits off of incoming line ie 22 1234 and make the 22 light a lamp on extension 1234? thank you for any help.

Hi, I am having great problems trying to use a MM mailbox to light a Mitel phone light. The scenario is as follows: 1. a number is set up as a CDP which is routed to a pri route to the mitel, the mitel fwds if phone not answered to a MM box. This all works. The problem is how to signal to the...

Hi everyone, I am looking for help to find out how to map numbers to a outgoing route off of the meridian. For example 2125 needs to route to route 25. Also I need to set up a plan that says anything with a preceding digit is to be routed to route 25. Could someone please give me some...

Hi all, is there a way to dial into a number on the switch remotely and then call a long distance number off the switch? Thank you all for any help.

Hi, I am having a problem with the voice prompt editor. My trial script was working well for three days.When I changed the pwd on the mailbox and on the global settings I not longer get the voice recordings yes the script still works. When I dial in I get the following as if the mailbox were...

Hello, we are getting a mitel 3300 and I need to interconnect it to the meridian. Does anyone know what hardware is required including the cards on the meridian? I have heard I need an E and M card. Any help is greatly appreciated. Thank you in advance. AJK

Hi, I am trying to make a revert dn route to symposium. I made a phantom cdn and treatment, completed scripting etc but when I put the cdn number in for revert dn, the message "that selection is not recognized." any suggestions on how to make this work? Thank you for your help.AJK