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  • Users: DoubleDyno
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  1. DoubleDyno

    Can a trigger be a VM extension too?

    we have had Nortel Symposium for years and are converting to Cisco. However, the VM boxes remain on the Nortel side. In Symposium, we had a call center number that was the same extension as that call center's voicemail box. My desk extension (Cisco phone) and VM (Nortel) are the same, so this...
  2. DoubleDyno

    Buttons won't activate

    We have Symposium v5.0 with SWC 4.5. A recently discovered flaw in IE has been reacted to by our IT dept with disabling of scripts in Internet Zone sites. Even though the Symposium site is part of our Local Intranet Zone and ActiveX can be set to enable, some buttons are no longer working...
  3. DoubleDyno

    Transfers and Statistics

    We have a new ACD group forming. The group will essentially be comprised of four teams (skillsets). The first team will receive and triage all calls. Calls will then be forwared to skillset 2, 3, or 4. Will Symposium be able to give proper agent reporting for teams 2 - 4? Is this handled in...
  4. DoubleDyno

    Break After Call vs Call Force Delay

    What is the difference between these? We have the Break After Call set to give agents time to complete paperwork, but our reseller says that what we really want is Call Force Delay. The description I read for call forace would seem to be "force the call to an operator after it is in the queue...
  5. DoubleDyno

    Set Location "Same as Report"

    I am working in an older version of Crystal (7.0) and need to create a run-time version of a report I have built. The compile is successful, but using the Distribution Expert results in a pop-up message that the database MUST be set to "Same as Report" for the distribution to work. I have...

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