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Hello, This is in reference to ContactStore that was Witness but is now Verint Systems, we're running IP Office ContactStore csipo-7_8sp1_16. Since the Sunday time change, so far all ContactStore call recording data is behind one hour. I've fixed this (I believe Java-based) issue before with...

hello, We upgraded from Avaya CCC call center technology to CCR about three weeks ago (installed 1.1 on 2/21/09) and CCR has never work correctly. The last few business days I've been dealing with some paid Avaya 3rd party tech support assistance to try to get the CCR issues resolved but...

hello, we have an avaya ip office 400 system server 700417207 with 46(23+23) voice lines going coming in from the outside of our office and 46(23+23) lines going to a dialer server. We want to add line capacity to have 46 more lines coming into our office. Is that possible with the system...

hello, in my office the production manager used to have setup a preset reports in CCC reporter to be automatically e-mailed to her ever day. She had set this up in January and it had been working fine ever since. Yesterday she for some reason clicked Clear and cleared out her e-mail address...

hello, about a week ago I added a new Hunt Group to our IP Office manager and voicemail pro software and have been successfully making calls to it. Today I was trying to add an entry for the new hunt group in Call Center View's Group List, but in the Available Groups selections it's not in...

this is a post to go with thread940-1344297 which has been closed. Yaze, Hello, we're having a similar problem at our company with ContactStore and IP Office. The time is correct everywhere except the ContactStore recordings. After talking with an Avaya engineer who verified that everything...

hello, We use Voicemail Pro with our IP Office 500 PBX system. Starting yesterday, I'd been tasked with added a new hunt group, OSC, into Manager and related new settings into Voicemail Pro so that calls coming into the system on a certain 4-digit number from our phone provider get routed to...

Hello, Recently I noticed that the data on one of the Spectrum wallboards (attached to user 1's pc) the variable portion of it wasn’t updating from what was being shown in real-time by the CCC View. I then discovered that the wallboard has become disconnected from that port when the case was...

hello, We have an Avaya IP Office 500 phone system that was recently installed. It uses Delta Server v5. I've been going on the SMDR page and trying to find the right setting to make there and then going on our Call Accounting software package Microcall which used to work fine with our old...

hello, we have an At&T Audix (sd-1E601-01) voicemail server connected to our Definity PBX server. Both of the devices have been running since the early 1990's. Every so often the Audix will stop functioning and we have to reboot it to get it running again. The last couple of days the...

hello, I just received the first TN2181 2Wire Digital Line card for our Definity G3 PBX that I've had to use. I was trying to swap it out of a slot where there was a TN754B (4wire) digital line card after doing all the necessary wiring changes at the punchdown block, and when I put the new card...

hello, I'm going to be soon putting in a TN2181 into our Definity PBX for the first time, which is making me have to go shopping for some 2-wire compatible digital phones. I've decided that I like the 8410D and 8411D model of phones. I'm seeing some places that say that the 8411D required a...

hello, at my office, we've maxed out all the expansion slots in our current Definity G3 switch, software version soft. ver: G3V4i.03.0.048.3 (it's from the early 90's). We've been told that the best way to free up an expansion slot is to turn two of the 8-port digital phone cards...

hello, A person in our office recently upgraded what pc she uses at home to one that had Vista installed. I've tried setting up the Microsoft OS-included VPN and UltraVNC software on it that we use to remotely access our office pcs from home, and I've found out that in past in Win XP when you...

hello, I've been told that I need to upgrade the PDM so that it'll load in Java better and not crash IE. Right now I'm running PDM version 3.0(1) and PIX version 6.3(3). How do I upgrade the PDM? Do I need to upgrade the PIX as well? thanks, david

Hello, We have at my office a Cisco PIX 506e and until recently I haven't had to do only limited telnet-access maintenance. My supervisor now wants me to go through a browser and the PDM and pull Attack reports, make configuration changes, etc. I've run into a problem when logging into the...

Hello, a couple months back my boss put me to task to upgrade our current early 90's AT&T Definity & Audix PBX to a more modern VOIP solution. We've narrowed down the search to two vendors, Shoretel and Avaya and have had two presenstations from each of their group of representatives. We're...