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What needs to be done to allow Phone Manager 4.2.40 to run on Windows 7? The program starts, but will not find the IP Office, even though I have input the IP address. Other Avaya software on this PC will find the IP office, but Phone manager will not. Any other suggestions? I was looking for...

I have a small network of 6 properties using IP office 406v2 running 3.0.59. We have several issues at all the properties, here is one. Some voice mail messages on VM PRo are delayed for hours. A caller can leave a message and the recipients mailbox will say no messages for as much as 4...

I am attempting to install CCC on a client pc, and continue to get a fatal error in the installtion process: Call Center View CCV Language files Access is denied. OS Windows 2000 Pro SP4 CCC Version 5 I am logged in as a local administrator of the computer. Any ideas on what is happening here

Can someone give me a quick verification of what modules would need to be in a Merlin legend to use DID over a T-1/PRI? From what I have read it loks like a 100d module is needed for each T-1/PRI used. This system only has an 800 DID module it it so does that mean tht DID is accomplished in...

How can I add an extension number? SPM shows extensions stopping at 49. I woudl like to add 50 and 51. When I try to renumber to 50, I just get a beep and the systen does not accept. I have also tried to renumber 50 to another number such as 7150, and it will not accept the 50. Any Ideas...

I am trying to add a new phone on an MLX port #3. It currently is ext 7102. I want to thange it to a lower 2 digit extension, but am unable to do so in SPM. I have tried renumber, but it fails. I would like to make this ext 50, but 50 does not show up in the programming screen. I have...

I have a Merlin Legend system, and have just purchased an MLX-10 phone to replace a phone that was broken. When I connect the new phone, nothing works. In WinSpm, no phone is detected on that port. An HFAI 10 is recoginzed as an ATL-10. I have tried other cables to make sure it is not a bad...

How do I change the default for pickup on a 5 button atl phone? All the phones on this system except one are set to pool as the default for pickup. One phone is set to intercom ring as default. So far as I can tell, the programming is set right unless I missed something. I even copied a...

I have a Merlin Legend with MLM007 in slot 5 of the second cabinet. There are no lights lit on the module, and voice mail is unresponsive. Nobody can get to a mailbox even the admin box Hyperterminal to the com port gets no results. The system has been rebooted twice, I have also hit the VM...

Merlin Legend Release 6.0 V10.0 Hybrid mode. Is there a way to program restrictions on an extension to allow calls to 800/866/877/888 toll free numbers and still restrict other toll calls? Thanks

I have a Merlin Legend system Release 6 version 10.0, hybrid mode. An MLX-20 is on ext. 11. It will not go into programming mode. I hit menu, then more, it just beeps. It used to work, but has not for about 6 months. I can program with WinSPM, but I would like to restore the programming...

I have a Merlin Legend, two consoles, 6 incoming lines. After making a change to try fixing one problem another one has cropped up. When the AA answers, it does not play the proper recorded message, but instead I get " one, one, is not available". If I take the 6 incoming lines off of ext 11...

I have a merlin legend ssytem. When the auto attendent answers there is one extension that cannot be dialed from outside. It can be dialed from inside. it is no a 008 board. I cannot find any differences from other extensions. Any ideas would be appreciated. I also have a MLX-20 console...