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I need to stop people from pre-emptive dialling on our menu options since they have changed. Is there a way to force callers to wait until the message has been heard before the system will collect a digit?

We have NICE 8.9 call logger system and and I'm trying to find out how evaluations are stored. Are they stored as separate files and if so which server(CLS?). I woukd like to locate the exact location of the files. I dotn need the basic template or form. I need to find out where all of the...

I have set up four data-modules which when bundled provide the 512 connection. I can make outbound calls and connect fione to remote sites but when receiving inbound calls the Polyspan video conference unit recognises an inbound call, prompts if it is to be answered but I sleect yes it continues...

Can anyone explain the differences? Did some research and the terminology seems different everywhere you go. Does anyone have a real handle on this

I'm looking to find information which explains Avaya system boards in full. I would like to know how the tone clock, call classifiers, processor, dupl interface, expansion interface baords all work. The capacity reports dont really mean anything without understanding how each of the boards...

I'm looking for details on the following phone buttons ac-alarm link-alarm mj/mn alarm etc. Is there a manual that explains. Ichecked the Avaya site and there desont appear to be one

I'm using PSA and for this reason I can label the call-appr buttons with the extensions as they roam with the people using them. I would like the phone ext to be displayed permanently in the phone next to the date/time so they dont have any confusion as to which extension they are using. I can...

Having difficulty logging onto a switch. What was working yesterday isnt today. Logged on to tracker and got system prompt 1> then typed :IT0. Then at the next command prompt typed :ME. Then it replies with 'OK@ . I hit return but no response. I would like to get a hold of the manual. Can...

We are spreading inbound/outbound traffic across 4 trunk groups but would like to measure the peak traffic collectively for all 4 trunk groups. Busy hour reports give the busiest period on each trunk group but ideally I would like to be able to see what the busiest period is across all 4...

Can someone enlighten me as to how to check for the following? Blockage per port network Peak time slots used per port network Thanks

Does anyone know what the main differences are between Avaya INDEX and Avaya Definity/Multivantage?

has anyone tried to use ftp to backup the CMS database before instead of backing up to tapes? and if so how you could automate this? Thx

For an outbound dialling campaign is it possible to use CWCs. I understand how they are used for skills but using them for outbound is something I haven't done before. If anyone has reference advise or reference material then I'd appreciate it

Can anyone help with a problem I'm having on a VAL Board. Occasionally when I record announcements on a VAL baord they save correctly and I can play them back , but the next day they can disappear. the announcement is still listed in the Announcement list but the recording is blank. Thx

Does anyone know if the DEfinity Audix 3.2(tn566) is still supported? and how much it would be to upgrade to Audix 4.0(tn568)? Thanks

I'm having problems dialling into the Sun Server. The line is ok but the modem hanging off the server does not answer. We tried switching off/on the modem but this didn't make a difference. Is there a way to reset the port to which the modem is connected to whithout rebooting the Server? Thx

I can see an event description 'Attd Vec Mismatch -VDN/Vec' with Event Data 1 =0/0 and Event Data 2 =E8410. I can't see what maybe causing this to occur. There is one night service VDN which has attendant vectoring but there doesn't sem to be any problem with the setup of this. Has anyone seen...

Has anyone automated cmsadm backups on a Sun Solaris Server? We have one drive for daily ACD backups but I was thinking of addign a second driver and trying to get the CMSADM to run automatically but I'm not sure if this is possible.

I'm looking at setting up a CMS designer report which would give details of Call Work Codes per agent group. I checked the database tables and the database item 'agent-Logid' is not listed as a database item in the CWC table. Is it possible to combine two tables to get this data?

We have CentreVu Advocate enabled in our customer options in our US office and wondered if their was any additional expense involved in setting up this software. Is it necessary to purchase licenses/software in addition to this or are we in a position to move ahead with using it with out...