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I have a line that, as far as I know, is only assigned to two extensions, 115 (dispatch phone) and 133 (bell). When someone calls in on this line, after a few rings it goes to the voicemail for extensions 100 (which is an operator). I don't believe this line is any pools. So far I have tried...

I am just wondering if anyone knows how the Leave word calling (LWC) "Stations with System-wide Retrieval Permission" on the system-parameters features form works. I understand that this can give display phones access to retrieve LWC messages for non-display phones, but on the display phone I...

I have a customer with an old G3v2.2 tape system that previously had a display set Definity AUDIX 3.2 in it. This system failed and as a replacement they had a Definity AUDIX 3.2 with control link installed. There were a few stations that had the leave word calling messages still on them from...

When I run "set time" I change time from "standard" to "daylight savings". When I try to enter this, it says I must verify the date/time. I re-enter date and time but it still says this. Is there another setting I need to change? I have setup the daylight savings rules and set the set time form...

I have a customer who is having problems dialing international calls over an ISDN PRI. Previously, they had a tie trunk to the CO but have recently upgraded to the PRI. I see an ARS area code table with an entry for "011" setup with a route to the PRI pool. As far as I can tell, ARS is not...

I know this may not be the correct forum for this post, but it's the closest I could find. If anyone has a suggestion as to where this may be more appropriate I would be glad to hear it. Anyway, my question is in regards to identifying the format of data. Say I had some arbitrary data, in my...

Is there a way on a Definity G3V6 to determine if there are actually phones/modems connected to analog ports that are configured? I have a customer with all of their analog ports configured but they are not sure which ones are actually still in use. Thanks!

I've got a question regarding Caller-ID. This is in regards to a job I'm working on with a customer. There is a T1 Tie trunk setup between a Definity G3v6 and Merlin Magix 2.0. On the Magix we set the default local and default toll tables route 1 pool as the T1 tie trunk pool and route 2 as...

Is there a code or something I can do to test the partner phones? Something that will turn all the lights on/off etc? Thanks!

When I try to add an "aut-msg-wt" feature button to a phone, I get "no space available to add data". I do not see anything listed in disp capacity, so where is it getting this limit from? Any way to up the limit? Anything else I can do about it? Thanks!

Getting the error "No space available to add data" when adding /duplicating a station. Here is my "disp capacity" in regards to stations: SYSTEM CAPACITY System...

I have a customer who would like to setup a phone to be able to dial ONLY (2) long distance telephone numbers. He does not want the phone to be able to dial anything else at all internal or external. What would be the easiest way to achieve this? Thanks!

If a number comes in on DID to a Merlin Legend, how do I assign an auto attendant to this using a Merlin Legend Mail (MLM007). I see line assignments for auto attendants 2-3 when using multiple attendants but nothing otherwise. Any ideas?

I have a customer who has a Legend with MLM007 voicemail. They have a delayed answer auto attendant answering calls after a few rings. The Dial 0/Timeout action on the auto attendant is "transfer to call answer operator". I have the system setup to automatically go to night mode at 4:00pm. When...

I understand that on Merlin systems in the night service menu you specify which lines you would like to cover to night service, but what about DID/DNIS calls that route to the operator or calls transferred in from an auto attendant on an MLM007? When the operator goes to night service do these...

Any ideas/suggestions on the easiest way to determine if a hunt group is currently being used or if it will be safe to eliminate it? I have a customer with many hunt groups who would like to determine exactly what they need and what they can get rid of. I know you can use the list usage...

Just wondering if there is a way on a Partner phone system to restrict an extension to local calls only?

I have a customer who is using BCMS on their switch with BCMSVU to view/print reports that're taken from the BCMS on the switch (sorry, don't know much about BCMS). What is happening, is that they have a certain split that doesn't start taking calls until 8:00am, but in the BCMS reporting they...

I see WinSPM has the nice "convert" feature to go from different versions. I am having some problems getting a "board mismatch" error when attempting various upgrades. For example, I downloaded and converted an .ams file from a 6.1 CKE3, coverted it to 7.0 then attempted to restore it on a CKE5...

I have a customer who has an attendant console on extension 100. (MLX-20L setup as an attendant). She says she has coverage to 2 other extensions, but the only group calling/group coverage I see setup are for their Intuity AUDIX voicemail system. She says that outside calls as well as inside...