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I have a system in a medical arts suite that is a Starplus 616, the problem I am having is that the line 6 indicator is constantly flashing and the phones will give a short 2 ring chirp every couple of seconds. There is only one line assigned to the system. This system was in place before I took...

I have set up a pair of ext for a doctors office, the first ext is there main office line and the other is there roll-over line, I have set the cover path of the first ext to roll to the seconds after 4 rings and then to roll back to the first ext's voice mail after 4 more, what I am needing to...

I have set up a doctor’s personal ext in her office and have it set in the cover path to go to the receptionist’s phone if there is no answer, the receptionist's ext has voice mail but the forwarded call from the doctor’s ext will not go to voice mail. What will I need to do to set it up so that...

I have a Definity AUDIX voicemail system, the disk drive card, ( TN568 ) has a red "error" light that is flashing once a second, I have not had any reports of lose of service and have not had a problem myself, I have replaced the disk in the drive but am leery of resetting the card. Myself...

I am looking for a way to log into my switch from the house, a modem is not an option as far as i know as i use VoIP and as far as i know i cant run a modem through it, and have no dedicated land line. I was wondering how to set up a networked connection to my switch, what will my IT department...

My Definity Site Admin program I use is doing something strange, after startup the program Browser tab in the left hand side of the screen that has all of the options displays the icons but no text labels for what they are, I have uninstalled and reinstalled the program and it is still the same...

I work in a hospital setting and have a new doctor that has moved in, I have set there office up with one phone line and one fax line. I have just been asked if there is a way to get another line to the doctor’s office for the staff. I do not have anymore room in that building for a new line (I...

I was notified by a lady in my workplace that the times displayed on the phones and the time that Audix announces is off by about 20 minutes. If I look at the time display in audix the option to sync with the switch in set to "no", I do not know if this is set this way for a reason, my question...

I have an ACS R7 installed servicing 2 separate suites, 3 lines run into one suite and 2 into another. The suite with the 3 lines has 2 doctors, one line is assigned to each doctor with the 3rd being an office line, I need to know how to keep one of the lines from ringing at the doctors station...

I have a Partner system in a medical arts suite at the hospital i work at. The only model number I could find on the system is 103R, (if there is another way to tell please inform me and i will post it), what i am needing to know is if i can add another station to the system without having any...

Is it possible to uninstall software from add/remove programs. I have tried and i get a message saying it cannot be done in safe mode, if so then that is one of the stupidest things ive seen microsoft do. if you can help that would be wonderful. thanks Before God we are all equally wise - and...

I am having problems getting connected to my switch using ASA from my home PC, It installed fine and the modem seems to be working. I am taking several weeks off from work to help my wife and be with our newborn, so I am trying to set up ASA so that I can do everything from the house for the...

I have just started using remote access to my switch; ASA I believe is what it is called. I had posted a question about how to print several pages at once and was told to use GEDI, which worked as it should, now though when I try and start GEDI it gives me a "Manual login" prompt which it has...

Up till yesterday I hade a console that was attached to the switch, there was an equipment failure and I have just started using remote access to the switch from my PC. My question is with the console I could use "list sta print" to print a list of all the stations on the switch, how do I do...

The PC I use in my office is starting to give the last gasps of life, so IT is getting me a new PC sometime soon, this PC will be an HP with XP Pro installed, the console I use to monitor and make changes to my switch is an AT&T 715 MT that is connected directly to my Definity G3siV9, I would...

I am trying to set up the ability to forward the incoming calls of an extension that is being used in a doctors office in a medical arts building (I manage the system in a hospital and several medical specialty buildings) to the doctors cell phone, the doctors office has 2 different analog...

I have had little "formal" training on the workings of my switch, it is a definity G3siV9 having been "promoted" into this position due to the former admin retiring. I have been given a very basic understanding of the switch and the use of the console and have little to NO knowledge of what any...

The PC that I use to monitor calls with is being replaced with a new one that runs Windows XP and I will have to also upgrade my monitoring software from Tapit 2000 to TapitEX. My question is has anyone had any experience with an upgrade like this and is there anything that I need to be aware of...

This last Friday there was a power outage in the hospital I work at and the phone system went down it is a Definity G3siV9, The system is on the emergency power system of the hospital but I think that the UPS battery has died on me, I have been told the only way to really see if it has died is...

The system I work with has both analog and digital lines. I have a Harris TS22A speakerphone handset I use to test my analog lines but I was wondering if there is a handset that will test both digital and analog phone lines, I am putting in more and more digital stations it seems and it would be...