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  • Users: sevelyn
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  1. sevelyn

    C.M. 3.0 bridged appearances on 4620

    Implememting a design at a legal firm. Lawyers would like their administration associates to have 2 bridged appearances of 3 different laywers on their phone. The administration staff will have 4620 and 4625 sets. Is there a way to have the bridged appearances have a different ring. This...
  2. sevelyn

    Avaya IP agent on S8300 connected to Nortel via T1

    Avaya IP Agent connected to Nortel via Line Side T1. Calls come into agent, agent manuals in to answer call and hits line appearance on Nortel phone, transfers call to user on Nortel side, initial call is transferred but appearance of calls stays on Agent's IP Phone, they cannot disconnect...
  3. sevelyn

    -1 showing on VDN report for CMS

    Call report showing as -1 on VDN CMS report. Incoming calls to the VDN reported as -1 on one day. NO BSR being utilized. Can someone advise why this would show as a -1. Checked through manuals nothing indicated for -1. Thanks
  4. sevelyn

    CentreVu Vdn report

    VDN report is showing -1 under the calls wait column. Could this be caused by BSR polling different locations, and dropping the call at the VDN level. Concurrent to this is an ASA of 22 seconds. Thanks for any information.
  5. sevelyn

    ACW not getting pegged to proper skill

    ACW is not getting pegged against the skill handled by an agent. This is a :00 sec Available itme then the agent goest into ACW for her to skill rather than the skill just handled. It is not consistant.

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