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How do I deploy the Adobe Flash Player 10.1 RC7 so that the installation is silent/unattended and is done at startup for users without admin rights? Normally I would do this using by completing the redistribution license agreement with Adobe, download the MSI files from adobe, and go forth...

How can I make it so the user can transfer a second call when one is already on hold? In a Merlin Magix system and a Avaya 4406D+ phone plugged into a 412 LS-TDL, the user often places one external caller on hold while they answer another external line. If the try to use the built in transfer...

Where can I obtain the files to reinstall the WinSPM Rel 9 management tool for a Merlin Magic system? How about the admin program for Merlin Messaging 4.0? Thanks!

We had to replace our entire Merlin Messaging 4.0 card, and the replacement has the default IP of 10.0.0.42. How can I change this to another IP from the system administration program?

On Merlin Magix/Messaging, is there a way for the mailbox owner to play back his/her messages in reverse order? I know this option can be set from the mailbox admin program, however, this selection is only desired on a temporary basis.

On our Merlin Magix 9 system we have an extension where the incoming outside calls always ring to the SA Voice button which is located above her SA Ring button. How do I make calls ring on the SA Ring button instead?

How can I view what the errors for a slot actually are? I know there are errors because when I go into WINSPM and select MAINT -> SLOT -> 08 it shows errors "YES". I tried resetting and restoring the slot, but the error is still shows yes. The item in this slot is a 408 GLM-U.

Which wireless headset do you think is better for a telephone operator, the Plantronics CS55 or CS351N? Both are noisecancelling and use 1.9GHz. The CS55 is convertible into 3 wearing positions, but I was wondering if anyone had experience in level of comfort or transmission quality.

Does anyone know why a particular phone's ringer volume keeps getting reset to default? We haven't lost power to the system in general, and I know it's not from a user. It is a 4424D+, and this only started happening in the last week or two.

How does the HL10 (which physically lifts the handset when ctivated) have any affect on answering a call ringing at the 4424LD+? I am considering adding an HL10 handset lifter to our CS50 wireless headset that is connected to a 4424LD+. The HL10 is supposed to allow the user to answer a call...

Does anyone know how to change the language setting for the display on an Avaya 4412D+ or 4424D+ phone? Someone has managed to switch one off English.

Can a headset just be plugged into the headset jack on an avaya/partner 18D phone, or do you really have to buy the amplifier box?

Is there a way to disable the use of the #33 code from a particular extension? We have an issue with one of our phones getting forwarded to our operator's phone either by accident or as a prank. Of course to cancel the forwarding, I forward the number back to the original extension. In either...

The message waiting light is lit on our "operator" phone 4424LD+. All calls for the operator and group that the operator is a member of come through the AA first. There is no group mailbox for the group, and these extensions do not have voicemail boxes. Why is the message light lit up, and...

Whenever the Merlin Magix phone system is power cycled, all the phones' ringer and group page volumes are reset to a default level. All models of phones we have connected seem to behave this way including: Avaya models 4424D+, 4412D, and 18D, so I assume the system maintains the setting...

How can I make it so that all people calling in on the particular DID here a message we record first, and then get forwarded onto the same autoattendant as those calling in on the correct number? We changed from one single main number to another single main number. These numbers are both DIDs...

We have an extension used as a patient courtesy phone in our reception area at a Community Health Center. Despite the signs on the phone asking for calls to be limited to 2 mins, people come in and use the phone to call their friends and chit chat for sometimes 45 mins. Is there a way to...

Is there a way / workaround to make an auto attendant option have an announcement to remain on the line to hold for the next rep, or press a certain option to exit to voicemail or back to the main menu?

How can a temporary greeting be recorded and selected for the autoattendant by dialing in using the phone in Merlin Messaging 4? I have no microphone for my computer, and the room the computer with phone access is in is filled with loud noise.

Is there a card available for the Merlin Magix system that would allow you to connect WinSPM by TCP/IP ethernet interface instead of a direct connection? If so, does the connection operate faster? It would be nice to be able to manage the system from another computer other than the one hooked...