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I am somewhat familiar with Nortel's MPS/PERI/IVR offerings. We will shortly embark on an evaluation of different IVR vendor solutions and possibly progress to the purchase phase depending on what we find and what we like. I'm looking for some names/brands of established IVRs that play well with...

For audit purposes, is there a way for a staff supervisor to unobtrusively observe(listen in) an employee's phone conversations without having to program ACD sets and such? It would be easy if the boss could just push something like an SCN presence of the employee's DN on his/her phone, but I...

Option 61C, 3.0, Call Pilot 2.02, Symposium 5.0 We did not experience this problem until our systems were without power a few times during Hurricane Katrina. This is what we are having difficulty with. Normal: A call is transferred from a Call Pilot menu to a CDN. Symposium script has the...

Anyone ever lose the MGATE card and the DS30 card at the same time? They are the connection between the two systems. As of now, anything going to voice mail in any fashion (menus, mailboxes, users, Symposium scripts) receives dead air. I can monitor the Call Pilot channels as they are accessed...

Hi all, Option 61C, Call pilot 2.02, Symposium 5.0 To my knowledge this has always been a deficiency in our system but it only showed up now for the first time because I'm trying to do something new. Given: a CDN, a Script, and a DN on the switch that has an associated mailbox in Call Pilot...

Hi, 61C with Call Pilot, SCCS 5.0 and Web Client 4.5 For some reason I have what "appears" to be two calls that were routed from two different applications to the same skillset that are hung up. They have been pegging time since yesterday morning in real time, but yet they are not real calls...

Hi all: We have a small Symposium 5.0 call center and we now need to move the responsibility of supervisor(Spv) to another employee. Because it will involve a new DN on the Spv phoneset and a few other changes (following the caution lights) I will "out" the set and rebuild it as recommended...

Hello all, When you have a purchased capacity of a certain number of agents, for example 60 agents purchased, how does Symposium calculate what you have available since they are concurrent licenses? Does this mean that you can only build 60 agents in Symposium, or does it mean that you can...

Sorry for posting this in more than one place. I'm a new member and am just learning to navigate this marvelous site. Hello all: I've been cautioned and forewarned that one cannot make changes to ACD sets without risking corruption. We need to give an "ACD" agent voice mail functionality...

Hello all: I've been cautioned and forewarned that one cannot make changes to ACD sets without risking corruption. We need to give an "ACD" agent voice mail functionality. In order to accomplish what I need to, I must give the TN CLS = HTA, FNA, MWA and declare a Hunt and FDN number. Simple...

Hello all: I've been cautioned and forewarned that one cannot make changes to ACD sets without risking corruption. We need to give an "ACD" agent voice mail functionality. In order to accomplish what I need to, I must give the TN CLS = HTA, FNA, MWA and declare a Hunt and FDN number. Simple...

We have recently cut over to Call Pilot 2.02 on an option 61C, Succession 3.0. The problem we have is if we have the need to transfer a caller to another department's menu (in App builder) we dial that SDN and let the caller go (OK), but if we want to transfer the caller to another department's...