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Hi, We are running R12. I need to get a detailed listing of all the files on one of our backups. I'm using the Report feature to do a "Session Detail Report". This seems to me to be the report I need. However, there is a problem. The reports get truncated at 5 MB. Is there a way to increase...

Hi, I'm having my first go at tapecopy and it is not going well. The command I'm using is tapecopy -dPRGP2 -qOnOrAfter(9/22/08,21:10) There are two issues I'm having. The first and most important is that the copy isn't happening. This is what I see. Copying session 1 of 18 Before...

Hi, I've got a problem that is giving me fits and panics. Not being able to restore is a very bad thing. We back up 3 linux agents. The backup seems to be ok. I can restore files backed from 2 of the clients. The linux agents are identical (R11.5) The version of the linux is not. I do a...

Hi, We are in the process of adding more machines to our network. The product we have is Arcserve File Server Suite. What was shipped to us was the same disc we got when we upgraded to R12 Backup for windows. The intuitive part of me says all I need to install is backup agent for windows and...

Good Morning, I have a file that was backed when we were using R11.5 and the VLDB database. We are now using R12 on different hardware. I need to go back to an old FSD and recover a file. What do I need to set so I can access this file? I'm assuming a db recover or merge isn't going to help...

Hi, I'm still stumbling a bit getting out of the starting blocks with Arcserve R12. We have a bunch of 2 bay USB chassis. Each one has a drive for daily backups and a drive for the full backup on Friday. With R11.5 we would have four devices in GROUP0 E:\DAILY_A, E:\DAILY_B\, E:\DAILY_C...

I thought I had exclude filters figured out. I was wrong. We are running R12 and I want to use it to exclude a file from a network machine. The file will always give W3406 (Lock violation) and cause an "incomplete" to be shown for the job status. In the job setup I expend the "network" menu item...

Hi, I've been doing some test runs with R12. The first install we did was as a stand alone server. I don't recall seeing any problems. We needed to rebuild our server and I did an install of the master server. The database protection job failed because there was no media for it. What does this...

Hi, We are upgrading a bunch of things this month and I've got a few questions. The first upgrade is from R11.5 to R12. Along with this we are getting file server suite so we can backup open files on our new servers. It's not much more than the windows client agent and open file agent combo. If...

Hi, I've got some issues I'm curious about. I started a db cleanup process about 30 hours that is still running. It's doing a dbdefrag, dbfix, keybuild on all the databases. It's still in the process of doing a dbdefrag on astpsdat.000. In the meantime the backup ran last night and completed...

If I've done a reinstall but saved the old directories is there any way to copy the job information to the new setup? I'm guessing these files are not in the database. I do have a job template file but it's a bit dated and doesn't have all the settings I want to use. I can most likely recreate...

Hi, I'm stepping into new territory for me. We needed to do a complete reinstall of our server, OS, Arcserve, radius, etc. Now we need to start pulling files off the backup. What's the path of least resistance. Can I easily get the database off? This would let me do things in a familiar way. If...

Hi, I've got what should be a simple problem to solve. I'm trying to use tftp to save my config to a linux box. I've used wireshark to trace packets and see that my responses aren't getting back to the router. The router sends out a packet from an arbitrary port to UDP port 69 on my server. My...

Hi, I'd like to use aaa to keep track of usage on our VPN. I'm not seeing records go to our RADIUS server when users login and logout. I do get them when I telnet to the router to look at the config. This is what we have. aaa new-model aaa authentication login default local aaa...

Hi, We are having problems getting our radius authentication running. Right now we only use it for VPN connections. My understanding is that I can only test this from outside our office. This despite the fact we have 2 wan connections on out 1841. It would be nice to go out one and back in the...

We have an 1841 router with a working remote access VPN. We are moving from a fixed password to RSA Secure ID. Is it possible to use both methods? Until the secure id works I'd like to have a fixed password I can use from home to log in and tweak the router. Without that functionality I'd need...

Hi, We've got an 1841 that is served by 2 blocks of public IP addresses from 2 ISPs. We've got 1 inside machine that has a static nat for port 5900. When it initiates a connection we want it to get a nat address from the pool that uses are T1. The inside address of this machine is 192.168.10.2...

I've been curious as to the purpose of the estimate phase of the backup. What do I loose if I don't run it? My backups, except for the rare, on-demand ones, all run at night. We use amanda on some of our linux servers. With this programs there is an estimate phase for each DLE (an Arcserve...

We have an 1841 router. Recently I configured a remote access VPN for it. This is working without any problems. However, we are using pre-shared keys and would like to use something a bit more secure. Ideally we would use key fobs. Does anyone have pointers to docs for how to setup certificates...

We do backups to File System Devices. To swap disk drives you need to stop the tape engine, swap the drive and then restart the tape engine. Someone did this while the database pruning was in progress. Ouch! We put the database on each backup. How do I go about getting my database back and...