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  • Users: pndscm
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  1. pndscm

    Split Corporate Directory by Site

    Is there a way to limit the Corporate Directory on the phone to a single Site or does it only show the whole Corporate Directory?
  2. pndscm

    ShoreTel Call Recorder installation issue

    I am trying to install the Call Recorder App on a ShoreTel 13.1 system. The install runs through and then the poppup asking for a Username and Password pops up. First it told me the Username Password was invalid . I built a new user inside Director with Administrator rights first and I got an...
  3. pndscm

    Voicemail reset to tutorial

    We are trying to reset a voicemail box back to where it asks you to record name and greeting, like the tutorial when you first initialize the mailbox. I have read that you can change the User to Extension Only then change it back to Extension and VoiceMail to do this but it doesn't work. It...
  4. pndscm

    BAckup issue with UCM on VMWare

    I am running UCM 8.5 on a VMWare platform in my Lab. The VMWare is version ESXI 4.0 on an Athlon platform. I did the fix for Athlon platforms already. Everything seems to be working except backups. When I try to create a Backup Device I get an error: Local Agent is not responding. This may be...
  5. pndscm

    Phone Proxy setup

    If someone has ASA phone-proxy working, could you provide a step by step guide on how to get it working? I have tried going through CLI and ASDM instructions from Cisco and can't seem to get it working. I don't get any errors and I can see the phone getting to the ASA in the ASA logs but it...
  6. pndscm

    ShoreTel to Cisco SIP trunk

    I have this working dialing from ShoreTel to Cisco phone but not the other way around. I can see the SIP packets in WireShark going from the Cisco system to ShoreTel but the calls fail with a fast busy. I have the Cisco end using UDP. Any other suggestions?
  7. pndscm

    ShoreTel to Cisco SIP trunk

    I have a SIP trunk built between my Cisco 8.5 system and my ShoreTel 12 system. ShoreTel phones can call Cisco phones with no problem. But when the Cisco phones call the ShoreTel phones, it goes to a Fast Busy. I can see the SIP packets from the Cisco going to the ShoreTel switch but the call...
  8. pndscm

    CLID not following transfer out of AA

    I have a customer with a night AA. When you get the Greeting, you can press 1 or 2 to be connected to after hours support. When you press 1 or 2 you leave Unity Cxn 8.5, go to UCM 8.5 and are sent to an outside cell phone. The issue is the outside cell phone display shows the CLID of the Unity...
  9. pndscm

    Status indicator issue

    I am not Nortel savvy. I do Cisco VoIP. Please don't hold that against me. I have the Nortel guys asking me a question and I thought I'd ask it here. We have a customer with a BCM with IP phones running across a MetroE link. The status indicator (on hook/off hook) for the remote phones does not...
  10. pndscm

    UCCX Sellect resource based on specific Skill level.

    I posted this on the ICM thread also but I know some of you will know the answer. Is it possible to Select a resource based on a specific Skill level? I want calls to be queued Only to Skill level 8 but if they are queued for 60 seconds, then the call is made available to any Skill level. UCCX...
  11. pndscm

    Selecting resource based on Skill level

    Is it possible to Select a resource based on a specific Skill level? I want calls to be queued Only to Skill level 8 but if they are queued for 60 seconds, then the call is made available to any Skill level. UCCX 7.0 Enhanced level
  12. pndscm

    Unity Connection User report

    Is there a way to run a report in Unity Connection 1.2 that shows each Users amount of saved VMail's/storage? I know where to do it in Unity/Exchange but is there a way to do it in UConn?
  13. pndscm

    RTMT setup to send Email alert

    I am trying to set up RTMT to send Emails. I go to System> Tools> Alert> Config email server and put in the IP address of the server but the Help files all say there should be another Tab or option on that page to put in recipients but I don't see that option. UCM 7.1.3b. Anybody have this set...
  14. pndscm

    Attendant Console transfer to VoiceMail issue

    I have UCM 7.1.3 and AC 7.1. This is not the new server based AC, I upgraded from CCM 4.1.3. When I try to transfer an incoming call direct to a Users VoiceMail box, I get Error Failed to transfer to Voice Mail. I have searched CCO and saw where this was a bug in earlier versions but was...
  15. pndscm

    Agent One button login

    I have configured the IP Phone service for One Button Login per the Cisco docs. Problem is that when I select the Service, I get Error: The password you entered is invalid. If I select normal login where I supply the Username and password, I get logged in with no problem. Anybody have any ideas?
  16. pndscm

    UCCX OS updates

    I am building a new UCCX version 7 server. I looked in the download section of CCO but don't see any Server Win2003 Update Wizard files like is available for Unity. Can I use the same files from Unity on UCCX or can I enable automatic updates and have the server updated from Microsoft??
  17. pndscm

    Defining Caller ID name

    I have a situation and need some ideas. A caller calls into a Unity CallHander and can make selections by doing Caller Input. However, all selections go the same place. If they press 1, I need the phone that rings to know that the caller pressed 1 by displaying Human Resources for CLID name, if...
  18. pndscm

    UCM 6.X Fast Dials

    Is there any way to have it so a User presses Directories option 4 for Personal Directory and go straight in without having to Login? In 4.X and below, you Subscribed users to the Service and supplied UserID and PIN at that time so they went straight in, no Login by User occured. My UserID's are...
  19. pndscm

    Weird FXS issue

    I was wondering if any one else has run into this. I am running CCM 4.3 and a 2821 with analog FXS ports (MGCP) on it. I built an FXS port with a DN on it. Got dial tone, no problem. I can call into and out of the port from an MGCP PRI. The installation has 7910, 7940-60 phones. From the 7910...
  20. pndscm

    Phone View won't display on 2 phones same User

    CCM 6.1 Unity 5.0. I have a user with 2 phones, 7970 and a 7941, same extension on both. Phone View works fine on 7970 but when I try to access it from the 7941, the display shows up on the 7970, not where it was accessed. Both phones are set up correctly, as in, if I remove the 7941, the 7970...

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