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  • Users: rginter
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  1. rginter

    Reporting errors in Symposium with an overflow

    I am getting ready to set up an overflow on my main queue. Before I do this I want to understand what happens in Symposium world with the reporting. Currently, the call will hit the primary, go to the secondary script, check a whole lot of things and get assigned to a queue with priority and...
  2. rginter

    "Hunt Groups" and call routing

    Hi to all, Hope this doesn't sound like a silly question... Can I do this? I want to send a call from a specific CDN to a set of DN numbers - where the agents are not logged in - offer the call to the DN and if no one answers, send the call to the next DN until it has completed every DN on...

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