Search results for query: *

Trying to have the script play an emergency announcement if a paticular agent is logged in. All the script has to do is either route the call to the announcement or route it to the menu in call pilot. This is what I wrote: IF NOT LOGGED OUT AGENT 2157 THEN ROUTE CALL 25859 .......this is a...

CP4.0, Uesr templet set to delete read messages after 5 days. System is not deleting the messages. Any ideas where to look

New ACD SUPV with restricted observe. Every time she presses the OBV key we get BUG820. (Invalid ACD supervisor in observe procedure. Procedure ACD_IO). Problem started out, her OBV key once presses would not release. Had to unplug set to get it to release. Tried a new set (M2616) and also a...

I have multiple call centers. Any Supv is able to monitor any ageny in any call center. Is there a way to restrict the Supv so that he/she can only monitor their agents and no one elses?

At times when on a call, the voice path drops out in both directions. Sometimes 2-3 seconds and other times, 30-40 seconds. Internal to internal and internal-external It is across loops, i.e. 36 to 68, 28 to 52, digital set to 2500 set ot 39xx set to 2500 set. Any ideas????? Opt 81C CPP on 3.0...

Get a busy after ACD Supv presses the Observe key and dials the 1st sometimes the 2nd digit of the agent position ID. We have Symposium 4.2 Is there any reason they can't observe?

Supervisor has OBV key. She can observe any Agent in any ACD queue. Is there any way to restrict her to just her ACD?

Getting a stream (at times) of PRI241's. Usually at the end of the day and only on the LD route (MCI). Any suggestions?

Have an order to upgrade my Symposium 4.2 to Contact Center 6.0. I also have Symposium Web Client 4.05 SU2. Will it work with the new Contact Center or does it have to be upgraded to CCMA Contact Center Manager Administrator?

Recently brought CallPilot to 4.0. Now looking at taking Symposium 4.2 to CCMIS 6.0. Can you go from 4.2 to 6.0 or is there an intermediate step?

We had hackers come into the switch and made international calls out on every CallPilot port. All 96 channels. It seems I remember a Security Audit document that gave info on what to check and how to set the CallPilot to prevent not only Thru dialing but a lot of other things. Does any one...

My Symposium 4.2 Client is installed on 2000 Professional and working fine. However the customer is upgrading their PC's to XP Professional. Does any one know if I can reinstall the client on XP? My CD's: SCCS Client App 04.01.07 Rev 6.2 SCCS Cleint Supplemental 04.01.07 Rev 2

It has been a while but I know you can prevent a station user from dialing 9+the local DID number and using a trunk to go to the CO and another one to come back to the switch. My local Nxx is 426. We have the entire range 0000 - 9999. I want to keep the call on the switch if the caller dials 9...