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Hello all, I have an issue here I just can't figure out. We're experiencing dropped calls on our 2 PRI circuits. Before it drops the caller hears a loud static. The called party doesn't hear it and the call drops. Here's one of the many reports I've looked at... DS-1 LINK...

Hello all, Here’s the scenario… I have a customer with a CS1000 and a fax server (don’t know which one yet). Certain customers of theirs can’t get a fax to complete successfully. This happens with all the faxes coming from these particular senders, so it’s believed to be a problem on the senders...

Hello all, I have a customer asking if MDMF gets passed on both trunk interfaces. Apparently there's a bill coming into play as of Sept.30 requiring this (C-37). Just so you have all the info... My customers question: I would like to know if the IP Office products support the MDMF Caller ID...

Hello all, Here's what I have so far. I have a customer that enters their ACOD and then a code to page a specific zone. This works fine if they wait a second after the ACOD, but if they dial the page code to quickly after the ACOD it just hangs like it didn't catch the first DTMF digit. Is...

Hello all, I was wondering if anyone had a Voicemail Compatibility matrix that includes 7.0 software that they could send me, or know where I can get one. Thanks, John "Hope for the best, plan for the worst

Hello all, Just wondering if anyone can shed some light on this. I have an installer who's customer claims their old 8x24 had the ability to store 999 system speed dials. The installer upgraded them to a MICS with 7.0 and now they can only program 255 systems speed dials and they're pissed...

Hello all, I've got a Companion C3050 that when I go to dial out for some reason or another it is selecting line 004 even though I've Primed line 001. When I call in it picks up line 001 but when I go to call out it automatically chooses line 004. Any idea what I'm doing wrong here. TIA John...

Hello all, I've got a customer that I've sold a CICS to, software version 4.2. It would seem that ports 106-117 are not functioning. Sets have been plugged into these ports and initialize fine (i.e.set shows time and switch sees set in maint.) but the phones have no function. Anyone ever seen...

Hello all, I've got a customer with a MICS R1T1, 2 CI cards in the KSU, 2 port copper expander, 0X16 station mod, 12X0 (no cards installed, so why it's hooked up I don't know). I gave this customer a 4 channel copper NAM that I reinstalled and configed this morning, to install and when they did...

I don't have a 6X16 DR5 DS in the shop right now, but does anyone know if there is a menu choice for predial in this version. I found it on a MICS 3.0 XC under user preferences/dialing options/predial but can find nothing similar on the old 6X16 DR2 I have in the shop now. I'd rather have a...

MICS 4.0, 6 Port fiber exp. to a 12X0 with analog DID card. 12X0 plugged in to top port of fiber exp. My customer assures me that he has programmed the switch properly. When calls come in they are ringing at reception instead of the targeted telephone. My customer also mentioned that in speaking...

Hello all, Has anyone ever heard of internal dialtone fading out after a few seconds. I have a customer who's receptionist, as well as a few others in the office, are complaining about this. I personally have never seen this before and was wondering if anyone else had seen this or found a fix...

Hello all, I know this is a stupid question, but what is the purpose of a companion controller. I'd rather have a bottle in front of me than to have a frontal lobotomy

Hello all, Just wondering if there is some kind of exterior difference between Startalks, so you can tell which one is a 110, 385 or 550 just by looking at them without having to fire one up or take one apart. What I've found out so far is that the number represents the storage unit in the hard...

Hello all, Anyone have this. Thanks, John

Hello all, I have a customer asking for a piece of equipment so that a call center supervisor could listen in on a new agents conversation and mute the other end from hearing while the supervisor coached the new agent. Anybody heard of such a device. TIA John

Hello everyone, I have a customer who seems convinced that the Callpilot 100 r2.0 won't have full functionality with the MICS 5.0 . Has anyone experienced this, because from the matrix I have it would appear to function without a problem. Any thoughts or advice would be greatly appreiciated.

Hello all, I've got a customer who's having some problems with MICS 1.0 XC software. Specifically they're having a problem with deregistering a Companion DN through an admin phone instead of the handset. It would seem the menu choices are limited to only four main headings, none of which display...

I have a customer that has returned a T7406 handset for warranty repair. This unit has been returned without its base station and with something other than the default password entered in the handset. Now I can test the unit with a spare base station, but I can't do that until I can register the...

I have several m2008's w/display that are aries 1. When I plug them in the display doesn't work. On the same port an aries 2 w/display will work no problem. It's almost like the option 11 views them as not having a display. Any thoughts would be greatly appreciated. Thanks, John