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Hi, I only see inbound calls to phantom ACD-DN on inbound calls CDR record but no ANI. Is there a way to turn ANI on? I checked all the parameters that have been suggested in the past but still not getting ANI. Please help. Here are the progamming for ACD and RDB. Thanks. TYPE RDB CUST 00 ROUT...

Under MPO_DATA I set RCY1 to 6 in CDB and set RCO in the set to 1 but only get 2 rings before is forwarded to DN set in FDN? It still ring 2 times before forwarding even though I set RGNA to either AAR AAR or STD STD. WHen I change RCO of the set to 2, it rings 3 times before it forwards even...

Is there a command from overlay to check for system uptime downtime for weeekly or monthly report? Avaya sytem has command "disp sys cust" and "disp cap" to show system uptime. Just wondering if Nortel has any equivalent commands. If none, how do you keep track of system uptime for multiple...

How can I know who's calling an international number from a multiple appearance extension? If I'm not mistaken, even though it showed the destination number, CDR record could not tell you who's calling since it only show DN but not TN. Is there any other way to find this out? Thanks

Just wondering if there is a quick way for superviosr to log out all agents at once with one quick command/assignment in case of emergency and need the whole call center to evacuate.

Could someone look into the following script and tell me why the ewt_min_cv did not work. The voice segment ewt_greeting_vs and minutes_vs worked fine. For some reason the keyword NUMBER does not do anything. The caller hear silence and route to DFDN defined in the CDN associated with this...

Agent reported he was logged out by unknown reason. I can not tell whether he was manually logged out himself or by the system from the login logout report. Is there other reports help to pinpoint exactly the cause of logout? Thanks

Does anybody know if an agent transfers an external call to a CDN that associated with a script, will that call go to the beginning or the end of the queue? If it goes to the end of the queue, is there a way to bring it up to the beginning. Thanks

Does anyone know how to get rid off ERR047 frequently shown on TNs that have KEM on. It shows ERR047 77 0 0 11 1 0. According to Nortel, the explanation is TN 77-11 configured 1 KEM and number of responding from i24 KEMs is 0? I programmed KEM = 1 since I only one KEM attached to the phone and...

Hi all Is there a way to check for the transferred number in Symposium rather originating number with CLID instrinsic? For example, if someone calling from 416-555-4000 to 916-555-7000 and I programmed 7000 as phantom as well as regular 2616 TN and forwarded to Symposium CDN. How can I check...

Is anybody experiencing daisy-chain upgrading issue as I am about to deal with here. We have an 61C that maxed out the PRI channels and need to be upgraded to 81C. In order to do that I was told by my distributor that I have to upgrade the associated SCCS running 4.2 and CP running 2.0. On top...

Is there a way we as administrator of MM can tell how many messages in a particular mailbox as well as how many new or read messages. I know that Nortel phone system can do that but can not find where in the MM voice mail system can do the same. Any insight in this subject would be much...

Hello all Is there a way to block external calls from a certain number to a specific extention in the PBX? I have a user reported she received repeated calls from an outside number which have pre-recorded message and wish to block this call to her extension. Thanks

Does anybody know a rule of thumb how to assign the correct number of voice ports and access ports in CP? I need to understand how each port type is being used? I have 8 voice ports and 8 access ports in my CP system and thinking to increase the number of voice ports to 12 and decrease access...

Hi all I understand that we can control outound calls through RLI but not sure how it works for inbound calls? For example if I set RLI 2 for SPN 1866 and assign local route PRI circuit in entry 0 and call comes in from this 1886 number is controlled by ATT to be terminated on their Long...

Does anybody know if the M1 can generate the activity code while on the call without using the Symposium. Customer service agents in our company work on individual basis therefore I just can't not put them into Symposium queue and assign activity code for them. And if I put them into the...

How do you interpret records in Call By Call report that showed ACD call answered without any Skillset associated with the record? My understanding is when call comes in and got picked up by an agent then it will show Local call answered and skillset name in CBC record. Thanks

Agents reported dead air calls on daily basis. I looked into the Call By Call report and do not see any record of agents based on timestamp they reported. It happened to different agents not just one. I though when agent picks up the phone the "Local answered" message and time stamp should be...

Does anybody know if I can have DID Trunk with IFC = ESS4 as a backup entry (entry 1) for DID Trunk with IFC = NI2 (entry 0) in a Route List Index. Does the interface type of such PRI trunk make any difference in term of overflowing from one entry to another? Thanks for your help.

My company has a lobby phone that only allow calls within the company. Now the lobby guard would like to make outside calls if necessary from that phone. Could some one please show me how to reprogram the phone with some kind of access code for that purpose. Thank you much.