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I want to be able to look up our client's details in a database as they call in, then somehow append this to the incoming call information - I am looking at gettign a VBscript licence to do this but even then, there does not seem to be a way to tag the caller so that it shows up in Phonemanager...

Hi I hope someone can help! Two weeks ago we changed one of our IP403's to be on the sme subnet as our other. They use SCN. Since then, the switchbaords are not "syncing" properly i.e. only a few of the SITE 2 extensions are visible from PMPRO and the BLFs are not showing presence OR dialling...

Hi We have used 2 VMPRO's one for each IP403 at seperate offices connected by a WAN. Before last wekend we had a different subnet at each office but we have changed this so the two offices are bridged at 100mbps and the IP403's are now ont he same IP range. Since doing this we have had...

Hi We are stuck on 3.0.580 DT switch firmware. We are using the newer Phonemanager 4.1.17 which works great EXCEPT all the controls on the Voicemail tab are greyed out and nothing works. I assume that 4.1.17 PM is expecting a newer version of the Voicemail Pro server. Is this correct and if...

The SMDR software for the version 4 switch software appears to fix the fault where the dates are wrong for "abandoned" calls. Has anyone used V4 SMDR server on a 2.1 (for DT) firmware? We use the SMDR data extensively but we cannot rely on it because of the fault on dates. Millsey

We would love to use the newer Manager tool to configure our two IP403's but there is a big problem with "button programming". If we set a button as "user" feature then choose a user in v4, the name of the user is put into the switchboard without quotation marks, which means that our v2.1.77...

We get stupid dates for some of our SMDR data, does anyone know what it means? Below is a sample cut+pasted from the delta server "recent SMDR entries" out of hours: 1899/12/30 00:00:00 00:00:00 1 I 297 297 0 29 0 E297 NightService1 T9602 Line 0.2 0 0 2007/04/17 19:58:19 00:00:00 32 I 170...

We are based in the UK and are thus stuck on 2.1 (we cannot afford to replace the whole thing!) but we want to make sure we are running the newest possible version of voicemail because we use it heavily. Will a version 3 or 4 voicemail work with an IPO 406 running the newest 2.1 software...

Just a quick one for the gurus. I have a four port license for VM Pro and was wondering if Auto Attendant usage counted as a port - all our incoming calls go to AA to read a welcome greeting if the Receptionist is busy, does this use up a port on VMPro or is it only "mailbox" usage which...

I have just ordered an additional DDI range on our PRI circuit. The existing DDI range is ABCDE 5031XX (where that is a 5 digit STD code) , we have just added ABCDE 5151XX range. I cannot get the incoming routes working. If I have a user Craig (extn 117) with DDI 503117 I can add that and it...

Is it possible / safe / sane to do an upgrade of our existing Storage Server 2003 boxes to be full domain controllers i.e. full blown Server 2003 machines? I know that hardware is up to the job and we already have two DC's running for two years. We also have spare full licences for 2003. Do we...

We are running 3.0DT latest version and I would like to know if the re is actually any difference between 30.DT and 2.1 (latest) ? Seems like we should have stuck with 2.1 since there are no more updates for the 3.0DT User CD etc but the user CD for 2.1 is often updated. I would like to use the...

Is there a way to amend the length of time Voicemail Pro waits before timing out? We are trying to use VMPro as part of our Digital Dictation system so that staff who are out of the office can leave voicemail is a specific mailbox, then use a script to check for new .wavs and copy them into the...

We have an issue running Phonemanager mostly on Windows XP PC's- the login does not woirk when the PC starts up and Phonemanager shows "Unlicenced" in the titlebar. This stops dialling from showing the list of users etc. If we go intot he Configure >> PBX option and click OK then it springs...

What will happen to emails generated by the voicemail system when the email server VM uses is down? Will the emails queue up or fail? Cheers Millsey

As the subject, I have set up an Assisted Transfer in order to get the group name showing up on the group of phones who should answer this type of call. If the caller hangs up, the group continues to ring for 30 seconds or so, and the Call Status program shows a call from RAS X.XX to the group...

Since upgradeing to 3.0DS (firmware 535) the CLID presented to an extension no longer shows the caller. For example an incoming call is answered by reception, then reception call an internal extension trying to get the staff to take the call. Before 3.0 (on 2.1.27) the CLID on the phone and in...

I know these devices are very similar, but can anyone confirm getting an IP Office Small Office Edition wrking as a branch to one of our IP403's EG IP403HH <---> IP403LS <---> IPSOE We want the third office to be completely without lines - to use SCN for all call and signalling. If it can...

Is it possible to have different ring types for different groups? We have been asked to provide a few different DDI numbers for one of our business partners so we answer the phone when they are closed. I don't trust our staff to answer with the correct greeting so if at all possible I would like...

Do the 20 series phones plain not work or do they lack the new features of this version? And has anyone got 20 series DSS consoles on v3 also? I would love to upgrade but obviously not at the expense of our reception phones and other 20 series breaking!! Thanks Millsey