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- Users: TelcoCraig
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select agent
I have a sales manager that would like to let his agents leave their agent_id with customers to call them back. Simple enough but he wants the call to roll to available agents if the person isn't idle when the callback comes in. This to me means I need to use a queue to agent rather than a...- TelcoCraig
- Thread
- Replies: 4
- Forum: Nortel: Symposium call center solutions
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Degrading voice quality
I have had a problem come up a couple of times in the last couple months where callpilot voice quality degrades rapidly over a day or 2 until it's unusable. It sounds like a DSP problem - messages (both incoming and outgoing) sound "underwater" and very tinny moving along to just plain garbled...- TelcoCraig
- Thread
- Replies: 11
- Forum: Nortel: CallPilot messaging solutions
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CVS for scripting
Has anyone here setup any version control for Symposium scripts? We have CVS repositories and I can always do a manual upload if needed but an automatic system would be nice...- TelcoCraig
- Thread
- Replies: 1
- Forum: Nortel: Symposium call center solutions
