I have the softphone working on the telecommuter setting. However I cannot login as an agent. What am I missing here? I can log in as an agent from my phone, using the feature access codes, but when I login to my phone through the softphone, I cannot login as an agent with the feature access...
Has anyone used vectors to route toll free numbers on a large scale?
We have about 1000 toll free numbers, for sales and customer care. We currently use AT&T advanced features to route the call to 6 different outsourced call center vendors. Advanced features is really expensive and we are...
Has anyone installed message manager. I just set up release 5.1, but every time I go to login, I get a message "No Server Logins available". I turned on IMAPI Access. Does anyone know what I am doing wrong.
Thanks,
I am getting static on the lines, in all incoming calls. Internal calls and outgoing calls are fine, it is just all incoming calls that I am having problems with. What can it be? where do I start to check???
Thanks,
Does anyone know of a way to retrieve a broadcast message. Someone here just broadcasted a message that was supposed to be private.
Can this feature be blocked so that this doesn't happen in the future?
Thanks,
I need to change some users COS to play messages LIFO instead of FIFO. A few users have a COS of "custom". When I do a list cos, custom is not one of the choices. How do I change this COS?
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