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We are going to be upgrading our aging MM MAS/MSS to MM 5.2.1 with Domino backend to start taking advantage of unified messaging. I know with this solution the voice message is stored in the users Notes mail file and the user can listen to the attachment from a PC or Blackberry, etc. What if...

Management wants a way that if an Agent puts an ACD call on hold at there phone after answering it out of queue that after a predetermined amount of time it can automatically be transferred. Is this possible? We are running in to an issue in which we have multiple call handling turned on and...

I would like to restrict certain extensions from using certain agent IDs. I can easily use Tenant Partitioning but would rather use CORs. The agent IDs are not using passwords (I know that would be another way but a change for the users) but have not been able to get it to work. Any ideas? I...

Setting up ASA 5505 with split tunnels behind cable modem using DHCP from ISP. Everything works fine when the tunnel is up. But if the tunnel should get disconnected, DNS does not resolve for internet bound traffic. I know that DNS is being provided by our internal DNS servers and when the...

Is this possible? Possibly in current/future release? Currently on MM3.1, MSS backend. Thanks, Jim

Have an ASA 5510 at the head end and been deploying ASA 5505s for remotes using EasyVPN. Everything has been working great until this issue was discovered today. When a remote user behind an ASA 5505 calls another remote user also behind an ASA 5505, the call connects but there is no talk path...

We have an ASA5510 Ver 8.0.4. We are using within the IT Dept. SSL VPN/AnyConnect client. Want to roll out to other departments but want to restrict to company equipment. Is there a way by group policy, users, etc to restrict the machine that can access via MAC address? Reason being...

Have ASA 5510 at the head end as Easy VPN server, EIGRP working through the corporate network. Have ASA 5505 setup as Easy VPN client. Should/can we turn on EIGRP on the remote ASA 5505 on the outside interface, also turn on the outside interface (currently passive) of the ASA 5510 and setup...

I am trying to setup an ASA5510 as a EasyVPN server for ASA 5505's as EasyVPN clients. To make things simple I am taking the network 10.150.150.0/24 then subnetting into 32 /29 networks for the 5505's. I keep one routing statement to find these networks through the 5510. Will this also work...

We will be hosting a separate company in our data center, including phones. To separate the two of us properly, I need tenant partitioning turned on. Out business partner said the feature is free, but they need to bill four hours to check for any feature related conflicts. What are the...

Is this possible? Using IP Agent R7 in shared control mode to make it easier on the agent to select aux reason codes. Want to deploy to the user and have program startup in Titlebar view. Can't find an option to do this. Is there a switch option I place in the shortcut? A registry key that...

Hello All, Have an MSS 3.1. Implemented FTP backups. Each backup creates a new folder and as far as can see no way of telling the MSS to keep 'x' amount of backups. Do I have to delete older backups from our FTP server so it doesn't fill up over time? Thanks, Jim

Here is my situation. I have had this setup for years and now that we have added two more locations I can not get it to work at these new locations. I use vectoring for my auto attendant. I have a prompt to offer callers the company directory of the Modular Messaging. The prompt states to...

Stumped. I downloaded SP3 to both the active and standby servers. Unpacked it on the standby, deactivated SP1, activated SP3. Went to interchange the servers, got error stating that the standby server is not refreshed. I rolled back to SP1 and saved translations. Status summary displayed...

Hopefully i will include all needed info. Running CM5, SP1. G700 firmware 27.26.0. If I display the Media Gateway, the slot the MM716 is in is displayed as: #V4: MM711 ANA MM. List config media-gateway 31: 031V4 ANA MM MM716AP conflict. On MG itself: MG-031-1(super)# show mg...

Currently, our S8720s are named 'server1', 'server2' and 'server' for the active server name. I want to change these names. When changing server names, is it service affecting? Is there any naming guidelines, i.e. number of characters, hyphens allowed? Any guidance is appreciated. Jim

Trying to customize a real-time agent group report to only show agents in aux. In the where statement I have the following: WORKMODE=AUX and ACD=$acd and OLDEST_LOGON > 0 and LOGID in (select value from agroups where acd_no=$acd and item_name = [Agent Group:] ) The WORKMODE= is giving me...

When running the pre-upgrade tool the following error is received: 'PRE-UPGRADE WARNINGS CRITICAL: If this data is going to be restored onto a 3.1 MSS, the LDAP data must be corrected for a leading zero problem on this MSS prior to the backup. Otherwise, the restore onto the 3.1 MSS will fail...

Have only one softphone deployed, testing. the softphone works perfectly except when calls are placed from a remote site (G700) to the softphone user. No audio either direction. When the softphone user calls any extension at the remote site, audio is fine. Any ideas? Thanks, Jim

We have a 3 digit dialplan (soon to be four). A new extension range unused prior to Tuesday, ext 170 - 179, when covering to MM gets the generic AA 'Welcome to Avaya Modular Messaging, please enter the mailbox of the person.....'. All other extensions when covering get the personal greeting of...