Search results for query: *

We are having an issue with one of our SIP extensions that uses a Lifesize phone where on outbound external calls initiated from the Lifesize no ringing or audio is heard through the Lifesize phone when the call is made and answered. The called party can hear the caller speaking, but not the...

On inbound calls phones are displaying the phone number of the caller, but not the name. Is there a setting on the IP Office that enables displaying the name from Caller ID instead of the number? If not, is the name not being displayed because the carrier isn't sending it? We are using PRIs...

Can someone recommend a device to convert a single analog fax machine to VOIP connecting to an IP Office 500v2 running release 9.0? Thank you. V/

Is it possible to define an auto-attendant menu in Voicemail Pro that has both a menu selection of a single digit and four digit extensions starting with the same digit? For example, a menu selection of "2" coexisting with extensions in the 2XXX range. If so, can anyone shed any light on how...

Is it possible to establish a SIP trunk between an IP Office system and a non-IP Office phone system and have extensions on the non-IP Office system be members of hunt groups that are on the IP Office? Thanks. V/

Can someone tell me if the 9621G phone is compatible with an IP Office 406V2 system running software release 6.1? I know software release 6.1 is the minimum release required for a 9621G phone, but am not sure if a 406V2 is supported. Thanks. V/

I am trying to create a short code to dial a four digit extension on a different phone system by calling the outside number for the other phone system and automatically inputting the four digit extension. All extensions on the other phone system start with 2. I have tried the short code set...

We are trying to integrate an IP Office 6.1 system with Lotus Sametime 8.5.3. Does anyone have experience setting up this integration? The direction I am going in is to setup a SIP trunk between the two platforms, but I am not sure if that is the direction I should be going in. Thanks. V/

I am trying to configure a LifeSize Phone to connect to my IP Office v6.1(20) via SIP. The LifeSize Phone is connected through a LifeSize Team video conferencing system. After configuring the LifeSize Phone and IP Office I am able to receive calls on the LifeSize Phone, but I am not able to...

I would like to solicit feedback on alternates to Verizon as a voice provider that can provide service in New York and Virginia. We currently have an IP Office system in our New York office and a second system in our DR site in Virginia. We use Verizon PRIs in both locations and Verizon's...

What is the most effective way to block calls to directory assistance (411)? I am running IPO v5.0. Thanks. V/

I need to have the ability for a user to join and existing phone call without having to be conferenced in to that call. Is the Call Intrude feature the best way to accomplish this? Can multiple people intrude on the same phone call? Also, instead of having one button for every extension I...

On an Avaya 4621 phone is it possible to disable the sorting of the speed dial entries alphabetically? Thanks V/

Are there any IP conference speakerphones that work with IP Office v4.2? Thanks. V/

I am trying to setup my IP Office v4.2(20) with VeraSMART eCAS Call Accounting and am having problems with IP Office not trying to reestablish the CDR output TCP connection after it is disconnected. The VeraSMART software seems to disconnect the TCP connection from the IP Office each night at...

We currently use Avaya 4621 phones with our IP Office phone system. I noticed on Avaya's web site that the 4600 series phones are no longer listed under their list of phones, http://www.avaya.com/usa/products/category--phones. The 5600 series phones are listed, however. Are the 5600 series...

Does anyone know of a trading turret that integrates with an Avaya IP Office phone system? Thanks. V/

Does anyone know of any trading turrets that are compatible with an IP Office v4.2? Thanks. V/

What phone for an IPO v4.2 would give me the most available speed dial buttons? We use 4621 phones now, but you need to page right or left to access the additional soft buttons. Ideally, we would like a phone where we could program 40 speed dial buttons that can be activated without having to...

Is it possible to setup an IPO v4.2 so that a caller is able to listen to a call on another extension without having to be conferenced in? If so, what is this feature called in IPO? Thanks. V/