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Hi Guys/Gals, I am configuring Cisco Supervisor Desktop. I have done this lots of times using desktop agents but this is my first time using IP Phone Agents. Problem I have is when the supervisors drill down to IP Phone Agents all of the display is greyed out, thus not showing any IP Phone...

Hi Guys/Gals, I am trying to understand the call setup of a H323 directory gatekeeper environment using Cisco Call Manager. I am looking at the network like this: CM Cluster 1 -> GK1 --> DIR GK --> GK2 -> CM Cluster 2 My impression is that the CM Cluster 1 sends ARQ to GK1, This would then...

Hi Guys/Gals, Does anyone know if it is possible for say a supervisor to dynamically assign poeple to different cs queues without logging the agents off and on using different agent ids. For instance make agent x be part of queues 2 and 1, then after queue spike remove that agent from queue 2...

I have been told that the maximum number of agents on IPCC Express is around 75. Does anyone know if this is configured agents or active agents on the CRA Server? Thanks in advance!!! I work for myself - my website is http://www.call.uk.net ;)

Has anyone ever used the place call logic step in IPCC Express? What I would like to do is give people the option to leave their number and when an agent becomes free the system will place an outbound call to them (from the numbers they entered using their telephone keypad). When I use the...

Hi Guys/Gals, If you use an IP Phone to setup a call forward to a number on the PSTN (say your mobile phone number) and you are running a CM with a H323 (PSTN) gateway at what point is the RTP Stream active and from what points? I am under the impression the CM will setup an RTP stream to the...

Hi Guys/Gals, When using the scheduling part of the historical reporting tool I have a real big problem saving as XLS. If I schedule reports to output in PDF or RTF I get a good report, If I output to a spreadsheet i.e. XLS or CSV all the headers get stripped off the report. Has anyone seen...

Hi I have an option 61 and I am trying to change a trunk from Qsig to Q931. I am getting Sch 6357 - Interface change is not allowed for UIPE D-channels. Anyone who can help me will get free support on Cisco Call Manager ;) I work for myself - my website is http://www.call.uk.net ;)

I have changed this to a \\ share on another server. I have configured flat files rather than SQL database. The flat files are writing to local path but are not writing to \\ share. It states that in order for this to work you need to ensure SQLSvc and CCMCDR NT users have read/write access...

Hi, If I use: select * from ContactCallDetail where startdatetime >= '06/10/2004 12am' I pull back data, anyone know how to do this so I only pull data for a specific time range say 12am-6-pm etc. Thanks in advance! I work for myself - my website is http://www.call.uk.net ;)

Hi Guys/Gals, I have a Nortel Meridian system connected to multiflex trunk interface card on cisco h323 gateway. Its running Qsig, I have another connection to another cisco gateway for wifi and I have 2 call manager clusters. (One is for IP Telephony the other is for the WIFI network). Wifi...

Has anyone done this? Is it impossible? I work for IDL (http://www.idl-mettoni.com) and my website is http://www.call.uk.net ;)

Anyone know where to get one from?

Has anyone done anything with redundant DHCP services? Can this work with redundant TFTP services? Do I need to go the Enterprise Route? Thanks in advance..

Has anyone seen these increment on a 26xx e1 controller? If so what did you do to fix it?

Guys I have the following configuration. 2 servers (x.x.x.191 & x.x.x.190) The .191 server is the subscriber and active cm The .190 server is the publisher and the standby cm The cluster replication works if you make a change on the backup CM the entry appears in the active cm (subcriber) If...