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We recently went to a 6-digit dialing plan. Now when I print labels for our 64xx series telephones through the ASA button label application I get the two digit location code. Example: (605)123-22-4567. Does anyone know how I can remove the 22 location code so my number looks like (605)123-4567...

I have a home built desktop PC that will not boot. I was in the process of uninstalling my printer (HP Photosmart C6180)driver software and downloading a new version from HP. I was encountering malfunction errors. After the software loaded it required a reboot. After it shut down it would not...

I need to create a button label template for 64XX series telephones. Does anyone have a template already created that I can get a copy?

I have two users that received new computers and they downloaded CMS R14.0 from Avaya support website. After they downloaded software and rebooted PC I entered the correct IP address, software release and port number 23. When they try to connect to the CMS server I am getting the following error...

I have Avaya Site Administration (ASA) software installed on a separate PC with Windows XP Prof. SP2 to monitor our PBX systems. I am currently using ASA release 3.0.8 Integrated Management. Each morning when I arrive the ASA software has locked up and the monitoring stops. Does anyone know what...

I am connecting a call accounting system (Veramark Verasmart)to my PBX. Veramark (vendor) requires that I need to be at a minimum release of 10.43 in order to eliminate the use of pollable storage unit (PSU). I am currently at release 10.1 on my PBX. Does anyone know if I can just download...

I have a user that wants to place restriction on a certain telephone. He wants to be able to use the telephone (inbound, outbound, and internal calling) during business hours and then restrict it to internal or turn it off completely during non-business hours. Does anyone know how I go about...

From time to time we receive reports of harrasing calls. Many times we are able to identify the number through ANI. Is there a way to temporary block the inbound number while we investigate? I am familiar with ARS routing but that only allows me to restrict outbound dialing. Current PBX...

I currently have Visability Management Suite (Release 1.13) installed on my PC. I want to load Integrated Management 3.0 version. However, when I try loading it I get an error message that I need to load sequential versions. Which versions do I need to load? Also, is there a way to save all my...

We are upgrading our PBX to S8710 and I am told that I will no longer have a serial port that sends CDR to my data link storage box that sits on our LAN for our CAS. I am told by our business partner who is doing the installation that I need a terminal server. I want to keep the same...

I am testing the IP Softphone setup for a call center agent. I have the application working except one problem. Three buttons are grayed out. These feature buttons are Vu-display, After-call and Auto-in. I can enter the feature access codes in manually to get them to work, but I would like to...