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  • Users: ChickTek
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  1. ChickTek

    voice mail question

    WE are moving from a Call Pilot system to a DuVoice system. We are currently using a CDN in the Call Pilot, and will be using and ACD in the DuVoice. What is the best way to move/forward the CDN number to the ACD for the DuVoice system? We really don't want to delete the CDN, in case we have...
  2. ChickTek

    Nortel 81C Long distance problems

    A few of our long distance numbers are ringing a fast busy before the number is completely dialled. Where should I begin looking? I want to make sure the problem isn't inhouse before I call the long distance vendor. Thanks!
  3. ChickTek

    Nortel 81C Error Codes

    We are seeing several error codes that deal with our phone switch and its network connections. We know from past experience that if left on the network, the switch will eventually crash. So we disconnected our switch from our network. But with no network connection, our OTM is useless and...
  4. ChickTek

    OTM on new domain

    We are in the process of moving all clients system wide to a new network domain. OTM works in the old domain, but shows ODBC Microsoft Access Driver Login Failed in the new domain. All of the system drives are present in the new domain. I realize something is missing in the pathway , but I have...
  5. ChickTek

    OTM on new domain shows ODBC error

    We are in the process of moving all clients system wide to a new network domain. OTM works in the old domain, but shows ODBC Microsoft Access Driver Login Failed in the new domain. All of the system drives are present in the new domain. I realize something is missing in the pathway , but I...
  6. ChickTek

    Wrong area code ID

    A few of our phones are showing the wrong area code in the outgoing caller ID. Where do I fix this?
  7. ChickTek

    TNs Randomly Disabling

    We have an Opt 81C and periodically have TNs disable for no known reason. Usually they are 2500 TNs, but once in a while some 3900's will also disable. They are not on the same card, shelf, etc. Any ideas? Thanx in advance.
  8. ChickTek

    VERIZON AND NORTEL OPTION 11 COMPATIBILITY

    Several of our local customers have recently subscribed to Verizon for their home phones. These customers could call our Nortel Option 11 before they switched to Verizon, but now their calls are rejected. The Verizon tech said that I have to allow 3.1 KHz audio for the calls to come through...

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