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Customer has 3 different DIDs that need to ring one phone. What is the best way to set this up so that they can visibly see what line is ringing when called and be able to get more than one call for each one as well? I was told if you just made them ring only, it would never hunt to voicemail...

We have a location with a Nortel MICS 4.0 that was recently installed. Customer says Line 3 is not working. Had telco out and tested fine to panel. What can be done to test programming and / or bad hardware? Trying to walk someone over the phone to help since it is quite a distance away. Thanks!

Have a customer that wants the main number (DID) to ring Frnt desk 3x then forward to everyone else in the office so they can pick up. I thought of having it ring a specific key on their phones so they knwo it is coming from main number. If for some reason they all do not answer, can it revert...

I need to set up a few phones for a new install to reflect an Admin/Manager type of situation. She needs to (1) see when the Manager is on phone (2) One touch dial to his extension as well as (3) answer any incoming calls. Can this be accomplished with 1 key or does it have to be on a separate...

Is their an easy way to log calls coming into the front desk on a BCM 400? If so, how do you configure/program? Thx

One of our branches is having an issue with a gal and personal calls during the day. Does the BCM provide any type of reporting or log calls for a particular extension, without having to bring in any thrid party type of device? If so, how do I obtain? thanks

How do you transfer the Attendant calls from a different extension besides the console? Our console is currently down and I need to tranfer the attendant calls to a 3904. Thanks!!!!

I need to add an option in our CallPilot/BCM in Auto Attendant that when callers press 1 it rings on 3 extensions at the same time. Would I use an Answer DN? How is that set up? Also, can you dial an extension out of an INformation mailbox? So, if I used one to list employee names and...

Does the BCM have the ability to send messages back and forth, set to set? For example, a DND message 'Out to lunch"..... 'On Vacation', etc.... BCM 400 Thank you.

One of my branch Managers wants to be able to press an Observe button and dial an extension, in order to listen in for training purposes. They are not an ACD type of environment, though. Is there any way to make this happen?? Thanks!!!

Hi I am trying to get an extension to be able to dial internationally. I have her NCOS set to 7 and it still will not dial. Helpo Also, does anyone have an actual international number I can use to test?? THANK YOU!

Has anyone expereinced customers with volume issues on the BCM product? We just installed a bunch and three of the customers, this week, have come back with volume issues. Callers cannot hear them, volume very faint, etc. I ensured they were using the volume bar under key pad and the system...

One of our locations has BCM, main number is a DID. Instead of ringing to the front desk, when you call this line, it goes to a generic Nortel greeting "The person you have reached is unavailable". Anyone know what that means? The site said no DND or Call FWD or NIGHT SERVICES is on. HELP...

Our CEO has indicated on several occasions, he receives a new voicemail that was left a few days prior. He is the only person reporting this as an issue. Obviously he is upset, as he missed two important calls. Any thoughts on what I can check, troubleshoot, etc? Anything will help, thanks so...

General question.... we are convering all sites to BCM 3.7/Call Pilot. With the new system, if the Recept comes in First Day of Service and tries to Voicemail Transfer to a mailbox that has not been initialized, will it still accept the message? Or, will it not recognize the mailbox until it is...

We have one or two users with a 2616 telephone on our Option 11 system. When using the handset, how do you MUTE the call? If he presses handsfree/Mute key, it goes to handsfree mode. We need it to stay on handset, but mute. Is there a sep key that needs to be programmed? How do you do this...

I am configuring a T7316E with KIM to be used by a Recept. She has (16) lines in their main hunt group. Is it possible to have all (16) lines appear on the T7316 and move the (2) default Intercom keys to the KIM? Thanks!!

I am in the process of designing the set up of the Recept phone for each of our branches. It will be the T7316E + KIM. Is there any specific way the lines need to be programmed on the T7316? I am assuming it is ok to have some of the lines that do not fit on the T7316 to appear on the KIM...

We are changing telco carriers on our 3rd PRI and was wondeirng what needs to be done in system, if anything the day of conversion? Do I need a technician on site, not really sure what needs to be done. I have a bride to dial into to, but not sure if a tech needed to be on site. Thanks so much!!

I do not know much about the built in ACD on Meridian Mail/Option 11....we have a queue set up that plays a certain message if all agents are logged off, say for a quick meeting or something. Put, if they all put their phones in NOT READY instead, it just rings and rings.....anyway to play that...