DOES ANYONE KNOW HOW TO INTEGRATE CALL PARK TO OUR NEW INFINITY CALL CENTER EQUIPMENT. TRYING TO FIGURE HOW TO DIAL THE ACCESS FEATURE CODE FOR CALL PARK FROM THE INFINITY USING OUTBOUND ANALOG OR DIGITAL PORTS TO ACCESS THE CALL PARK IN OUR NORTEL 81 C SWITCH. THANKS TDOG
Is it possible to put dnd group on a 3904 0o 3903 to shut of patient phones on the unit instead of calling the operator to do it. If so, need help with programming. Thanks Tdog
How would you program a ADL to overhead page at another campus. I know the 2 digit access code, but how would you pull it from the other pbx you are trying to page to. Thanks Tdog
We have a 2250 console and at 6p.m. when they send it into night mode it goes to center 1 nurse's station. Can't find the programming or load to cinfigure where the the console goes into night mode. Thanks
WE HAVE A OPTION 81C AND ARE MERGING THE OPERATOR'S TO A CALL CENTER AND USING THE INFINITY. WE HAVE 6 STATIONS, IS THERE A WAY THAT I CAN CHANGED THE DN LENGTH FROM 4 TO 5 DIGITS FOR CROSS PARK CALLS FROM OTHER CAMPUS'S. THANKS
I WANT THE CALLER TO HAVE A CHOICE AFTER 15 MINUTES IN THE QUE TO OPT OUT FOR VOICE MAIL.THE ACD IS SETUP AS A MENU HIT 1 FOR PATIENT'S AND HIT 2 FOR DOC'S OFFICE.THANKS
I'M CREATING AN ACD GROUP IN WHICH THE CALLER CAN STAY IN THE QUE OR GO TO ANOTHER QUE IF IT IS BUSY OR OPT FOR VOICE MAIL. IN DOING SO IF I USE THE OVDN AS THE OVER FLOW QUE DN THEN WHERE DO I PUT THEM TO OPT FOR LEAVING A VOICE MAIL AND SENDING THEM TO A MAIL BOX? THNAKS TDOG
WE HAVE AN OPTION 61C I JUST NOTICE OUTSIDE AND INCOMING ARE SHOWING THE NAME AND NUMBER, AND WHEN THE USER PICKS UP THE CALL , NO ONE IS THERE. THE THEY CALL RIGHT BACK AND THE CALL GOES THRU. EXPERIENCING ON MANY TYPES OF PHONES. ANY HELP. THANKS TDOG
I'M PLAYING WITH SET-TO-SET MESSAGING, WHEN ME AND MY PARTNER'S PHONE HAVE IT, BUT IT DOESN'T SHOW UP ON EITHER SET. IF SOMEONE CALLS US WHO DOESN'T STSA IN CLS IT WORKS, THEY CAN SEE IT. THANKS TDOG
CAN'T FIGURE OUT HOW THE ROUT PICKS THE MESSAGE TO BE PLAYED IN THE INTERALIA VOICE ANNOUNCER.THE ROUTE IS IS IN THE ACD GROUP THEN GOES TO INTERALIA. CAN'T PICTURE THE DIAGRAM OF WAY IT WORKS. ANY INFO. THANKS
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