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Merlin Legend R7.0 I have a user with an MLX-28D. When other users make internal calls to other extensions my MLX-28D user sees the calls as an outside call and answers the phone, which is not intended for her. I've looked at her settings but do not see any reason why this is happening. Can...

G3siV11 I have 2 attd consoles. Each console is assigned an extension number on the attendant console screen. I have had a request from a manager for the 2 extension to roll to each other after 3 rings. I don't think this is possible - anyone able to verify for me?

My CEO's phone has bridged-appearances on his assistants' phones. His coverage path has the first point as a coverage answer group of both admins. Will calls skip the coverage answer group since his phone is bridged on both admin phones? Is there any setting I can change other than not using...

I have a Partner ACS R7 with Mail VS R5. I have 6 incoming lines that I would like the voicemail auto attd to pick up after 4 rings. I have a message recorded for day service and night service. The night service works fine but the day does not. Currently if calls are not answered by the...

I have a Merlin Legend Release 7.0 v49.1. I am having an intermittent problem with calls loosing and then regaining volume while on a call. The call never drops just the volume cuts in and out about every 5 seconds for the duration of the call. It happens on both incoming and outgoing calls...