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Hi, here's the scenario. Exec has 3 call appearances and wants to keep the ability to receive multiple calls. However, if he chooses to ignore a call because he's on a call, he wants that caller to get his "I'm on the phone" greeting instead of his normal greeting. As of now, callers only get...

Hi all, I'm on IPO 9.05 and simply trying to get a "busy" greeting to play when a user is on the phone. GREETING 1 is active for internal and external calls. Greeting 2 is active for "number engaged" calls. Yet if on the the phone, only greeting 1 plays. Is it because of rollovers ? I'm on...

Hi, hoping someone can provide some guidance. Need employees to enter a client code before allowing them to call long distance. Want that code to show up in smdr traffic along with the extension it was dialed from. Not sure if I should be going the account code or auth code route. If I read...

Hi all, I have an IPO 9.0 with voicemail pro. I have a secretary who's 200 and the boss is 300. Secretary has bridged appearances of the boss's a b c keys. She wants to get a message waiting light when someone leaves a message at 300, regardless if it's internal or external. How do I...

This basic edition seems more complicated than standard ipo. Does anyone know how to set up message notification on a user mailbox? All I see is "greeting" "message" "passcode" options.

Hi , I have a site A and a site B that are SCN'd together via H323 trunks and the sets are 5420 digital sets. Certain execs would ideally like to have the same extension and voicemail at both offices. When they call internally they would like it to display the same extension number. When...

Ok, I've never set one of these up before so a bit confused. CEO has a vpn phone which is unique extension with bridged appearances of his normal extension. How do I get the voicemail light on the vpn phone? Bridged appearances work great but he doesn't get his voicemail light. Thanks.

I guess you cannot have a hunt group enable/disable key or a night key on an ip nortel set ? It allows me to program it but the key always shows blank. Not even the label display on set. Any thoughts?

I see the maintenance overlays but not the admin overlays when logging into element manager 7.5 God, I miss the dumb terminals. I just need to look up the spre codes. How do u do any of the basic admin now without the overlays? Oh and the virtual terminal isn't an option for me.

Anyone know if it is possible to identify the tn of a set which has no number or dial tone but is clearly plugged into a TN ? Assuming of course the TN is enabled. I have one in another building that will be tough to tone out. Set has time and date and that's it. It's a m3904. I can go into...

Got vm pro. Dial by name directory not working correctly when trying to find users of same last name. Any thoughts? Dial by name otherwise works fine but can't select right person if their are two or more with same last name. Just gives me the first one in alphabetical order I think

In manager, how do I setup the ability to see my remote site extensions and my main site extensions at the same time? When looking at the H323 line in system status on both ends it shows SCN is up and I can make and receive and transfer calls in both directions so I assume I am configured...

I'm fairly new to the IPO and so far I find it lacking when compared to a norstar/bcm. Ok, here's the situation. I need user's DID calls to terminate on specific keys like target lines did on a BCM. Main number points to hunt group 200, collective call waiting. Every user has a, b, c keys and...

Softconsole is suddenly not displaying caller ID, either internal extensions or outside callers. I noticed when I restart console and click "user list" it says "unable to connect to (ip address)". If I click the browse icon below for IPOFFICE it does find the ip office. Now, I do have...

Morning all, I'm getting the following error constantly scrolling on the terminal: MSDL102 300 1 1 FROM: ENBL TO: SYS DSBL - NOT RESPONDING TIME: 07:57:49 However, I can't figure out what this is referencing. All of my Pri / dch and Msdl are enabled and working. I...

Hi , does anyone know what command and load is used to monitor QOS on a CS1000? Ie I want it to spit out the percent of packet loss as it occurs. Thanks

Probably a dumb question but I'm new to ipo. I have ipo version 7. I want to create users without physcial extensions because the users are just being used to route DIDs to a faxfinder server. It works. IE I have a DID pointed to user 600 who is unconditionally forwarded to a hunt group which...

I have a new ipoffice that by default, selects the a= button when going off hook. The employees prefer that it automatically selects a co trunk upon going off hook as they make outbound calls most of the time. Does anyone know if this is configurable? Thanks

Can I configure message storage/retention options on a per mailbox basis? IE Like a class of service setting that's done on nortel? Or am I at the mercy of an all-for-one and one-for-all configuration for all mailboxes system wide? I need to give a use more storage as they are taking a leave of...

Does anyone know if the softconsole has the capability of displaying not just the external callers number but their name as well? I get caller's name and number ID on the phone but I only get the number on the softconsole. Thank you.