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Guys and Pros, please help.... I have setup VPN phones in the past with very good results using the old Kentrox routers, and very recently Watchguard. We cannot get a 9608 vpn phone to work with a newer Sonicwall. We can get the tunnel up and phone then goes to the infamous "Discover". It...

We inherited an IP500 R9.1.12. It has PRI and few SIP trunks and a mix of 9508s/9608s. System runs fine until an ICR is added or changed. Moreso when adding ICR that is pointing to SIP trunks. When you call the new ICR the IP500 instantly reboots.....not good. We are not sure if this is a bug...

I am attempting my first SpectraLink SIP phone setup with IP500 R11. There is a decent "Application Notes for 84xx Phones" dated 7/23/2018. It states (page 14) you need to create xml files and put them on a FTP server for the 8440s to properly boot and authenticate to the IP Office, etc. Does...

I know this is not IP Office office question but having trouble finding feedback on Avaya ERS switches. We ordered and received 2 Avaya 3524GT switches for new new IP500 deployment. One is the PoE version and the other is the non-PoE version. I powered them up and the fans sounds weird. The...

Guys/Gals, System is IP500 with 200 stations (dig and IP), SIP trunks VMPRO, few expansion modules, etc. Windows 2008 Server running VMPro. Recently upgraded IP500v2 from R9.1.5 to 9.1.11. Attempted VMpro to 9.1.11 and ended up w/ vmpro at 9.1.9. There are 2 errors that showed up. I do see...

I see R9.1.9 came out in June. Can anyone tell me if 9.1.9 is stable? Or What is the most stable dot release of R9? I am preparing for an upgrade from 9.1.3 to 9.1.x for a large and very busy IP500 (200 stations with 40 seat call center, VMPro, mixed dig phones, 9608s and 9608 VPN phones...

System is IP500v2 R9.1.5, VMPro, 190 Stations, Xima Chronicall, 100 SIP Trunks. I have searched this with no results. Is there a way to grab a queued call (i.e. using group button) then re-insert the call back into the queue into the same position (or higher) that it was originally? I think...

System is IP500v2 R9.1.5, VMPro, 150+ Stations Is there a way to tell how many SSA (System Status) sessions are currently running (conneted to the IP500)? Perhaps using Monitor?

System is IP500v2 R9.1.5 190 stations (mixed 5420s & 9608s, some remote vpn phones) 100 SIP trunks. VMPro and Xima Chronicall w/real time agents. Estimated wait time announcements turned on (both run on same server). Some Xima calls are recorded (via Xima). Pretty busy Call Center setup with...

System is 1500 R9.1.5 VMPro, IP and Dig phones, SIP Trunks, 150+ stations, Xima Chronicall w/ Recording. Has anyone seen this (below) alarm before? System appears to be running fine. [b] IVRConfig::GetRecord: Possible Bad PBX Configuration - record len=16094, stream(02F8F9E0 len=2045), Ignoring...

After 13+ years of IPO programming, I can't think how to do the following. IP500 R9.1 w/ PRI, Embedded VM, 9508 and 9608 phones. Customer is a medical practice with 8 doctors (busy office). Customer has 8 dedicated telephone numbers that they want programmed on feature buttons (key system...

All, Guy, Ip500 R9.1 matching VMPro, SIP Trunks, 180 mixed stations (54xx and 9600s). Came in today 12/26 and VMPro is down. Been running vmpro on virtual server (2008) for 2 years without issues. MS updates (18 were installed)ran at 6am this morning and now it won't come up. All licenses...

I know IPO and VMPro is very powerful....not sure if the below can be done via vmpro. Guys, any ideas if this is possible? What I would like to know if there is a way that we can have someone in a queue (say 5 minutes) and have them press a number (callback activation) and we (the IPO/VmPro)...

All, Just wanted to give back some hard-earned vigorous knowledge to this wonderful forum. I just spent 5-6 hours trouble shooting a remote phone registration issue on Ip500 R9.0. Phone would register then unregister with "reason 6" code. Three other remote phones were/are working perfectly...

System is IP500v2 R9.0 50 9608 phones, 2 PRIs, VMPro, SIP Trunks (for failover to internet). All system passwords were changed to lengthy/cryptic passwords including security login and Remotemanager. We followed the Avaya TSB/TT/White paper on securing your IP Office initially (2014)...

Simple question. I have upgraded and downgraded 100s of Ip400s and am newer to the Ip500v2 units. Used DTS dozens of times too. For all you upgrade gurus.... System is IP500v2 R7.0 Want to upgrade to R9.1 and already purchased and installed R9.1 license prior to upgrade. I read TT 276 and...

I am somewhat new to SIP and have basic questions. System is IP500v2 R9.0.3.16 with VCM64, 32 SIP trunk licenses. System is part of 2 site SCN. We intend to program LAN2 for SIP traffic. LAN2 is currently setup for 3 remote phones that work perfectly. Customer wants to use SIP trunks as...

Guys, System = IP406v4v2 running 5.0.26 with several expansion modules running 7.0.26. All phones are 5410s and 5420s Release 6.0. I wish to replace a failed IP400 Digital30 v2 with an IP400 Digital30 v1. I can't seem to upgrade the Dig30 v1 from 7.0.8 to 7.0.26. Is 7.0.8 the highest you can...

Layout: 2 sites connect via SCN, both IP500s Release 9.0.316.2., VMPpro Site 1 has 15 9608 phones Site 2 has 40 9608 phones auto create extension=off auto create user=off Using IP500s as DHCP server and -> Advanced - Apply to Avaya IP Phones Only No H.323 redundancy is setup for 9608s (unless...

System: IP00v2, SCN - 2 sites, Rel 9, Centralized VM, 9608 phones. My customer asked me if he call use the "call" button (to return calls while listening to a message) that was recently added to visual voicemail in the newer releases. I do know "call" works from call log/history. It does not...