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I have an Avaya IP 500 office--It is small and has two in house 5410 sets that work fine-- We added a 9620L set and it was working fine off site with H323 extension set up and remote user We added a second 9620L and did not realize we needed a second endpoint licence--what would happen is the...

I was in element manager and was requested by the customer to change the password. I did so and it asked me to confirm the pw I did and there was a screen note that I would loose my connection to EM and have to log back in- Tried to log back in and there was an error message wrong id or pw...

I was in element manager and was requested by the customer to change the password. I did so and it asked me to confirm the pw I did and there was a screen note that I would loose my connection to EM and have to log back in- Tried to log back in and there was an error message wrong id or pw...

I have set up a transfer to VM key F 986. When they use the VMT key they have to dial the extension as opposed to hitting the one touch intercom button for each user that is set up on the phones-Is there a work around for this---Can they use a button for each extension for VMT ?

On the BCM 50 at my customer the caller ID displas as as 10 digit string (xxxxxxxxxx) with no dash ie...xxx-xxx-xxxx is this the only display the BCM 50 offers ?

hi everyone. My customer is trying to re record her night greeting and can not. she gets as far as the greeting and press's change and nothing happens. any ideas ?? wayne